Position Objective: To assist customers by consulting on the specifics of their catering needs, offering suggestions on appropriateness of catering items, and assisting at scheduled catering events to ensure perfect execution. Open Availability (Weekend availability is a must) Reporting Structure : This position formally reports to the Catering Manager and/or Prepared Foods Manager. Status: This is an exempt position. Knowledge The following is a list of any certifications, formal education, or training requirements for this position. Essential Knowledge A food handling permit must be obtained within the first 14 days of employment. A valid driver's license is required for catering deliveries. Minimum (6) months previous experience in catering or similar large group functions is required. Completion of ongoing training and development as listed on the Cosentino's Learning Plan. Non-Essential Knowledge A high school diploma or equivalent is preferred. Skills The following is a list of the basic skill requirements for this position. Essential Job Functions Know and implement the Cosentino's Customer Service Standards . Provide courteous, friendly, and expedient consulting to customers to identify all the pertinent needs of their event. Demonstrate detailed knowledge of available catering products when consulting with customers in order to make the most appropriate suggestions for their event. Clearly and concisely communicates with all team members in order to facilitate a smooth event for customers. Participate in all event set up, delivery, and execution with a sense of urgency and with an obvious focus on creating an event that is effortless for the customer. Resolve customer complaints in a professional manner and recognize when it is appropriate to involve the department manager or other member of higher management. Know and practice rotation procedures to ensure product dates are properly monitored. Able to operate, clean and maintain all equipment safely and competently. Meet or exceed productivity standards to produce desired team and individual results. Quickly unload incoming shipments and neatly stock them in their designated areas without damaging merchandise. Participate in the inventory process in a manner that is efficient and cost-effective to both company and customers. Know, comply with, and encourage other team members to comply with all health regulations, sanitation guidelines and safety procedures for your department and your store. Demonstrates the strong verbal and interpersonal skills necessary for positive customer and peer interactions. Demonstrates the basic math and reading skills required for the position. Non-Essential Job Functions Supports the Catering Manager in marketing the catering aspect of the deli business to the surrounding community. Ensure all coolers, freezers and preparation areas are clean and set up in advance for deliveries. Support your company by completing additional tasks identified by management, assisting other stores or departments as needed and gaining new skills when necessary. Physical Abilities The following physical movements could potentially be part of any scheduled shift and employees will be expected to perform these actions while on duty. Essential Abilities Reaching overhead with both arms up to a maximum of 72 inches, twisting at the waist and lifting objects with both hands weighing up to 20 lbs. Pushing and pulling grocery items to the proper locations as needed, up to a peak force of 50 lbs. Standing and walking for long periods of time on tile, asphalt, concrete or other hard surfaces. Occasionally lifting and carrying up to 50 lbs. Bending and squatting, at times all the way to floor level. Able to work in colder conditions of the grocery coolers and freezers. Non-Essential Abilities Climbing a ladder, possibly up to 5ft. Core Competencies The following is a list of overall competencies identified for this role. This profile is based on the necessary knowledge, skills and abilities for the position. Customer Focus Meets or exceeds the service expectations of internal and external customers. Accepts customer feedback and uses it to make improvements in products and services. Decisions, actions and behaviors reflect a priority on the customer's needs. § Interactions with customers are courteous, respectful, and follow the Cosentino's Customer Service Standards. Integrity and Trust Behaviors demonstrate a direct, truthful manner that portrays trustworthiness in all professional interactions. Presents the unvarnished truth while still maintaining a courteous, polite demeanor. Respects the privacy of others and avoids gossiping behaviors that break down working relationships and deteriorate trust. Admits mistakes, avoids blame-shifting, and is accountable for actions in the workplace. Interpersonal Savvy Relates well to all kinds of people. Builds rapport with customers and coworkers while still demonstrating appropriate professional boundaries. Maintains constructive and effective relationships with peers and customers. Uses diplomacy and tact to diffuse even high-tension situations comfortably. Effectively resolves conflicts or other difficult interpersonal circumstances in the workplace by using appropriate means and resources. Adaptable Learning Style Learns quickly when faced with new procedures, problems or other changes. Open and adaptable to changes in the workplace. Learns from both successes and failures in the learning process in order to keep developing in the workplace. Quickly considers all angles of a situation to identify solutions and problem-solve challenges. Eager and willing to tackle tasks and projects that require learning new skill sets or gaining advanced knowledge. Looks for new opportunities to develop professionally and keep skills and knowledge fresh. Results Oriented Known as the type of person to "step up to the plate" to get things done. Responds to tasks, projects or requests with a sense of urgency. Shows the follow through and drive to complete projects or tasks even when challenges or unforeseen obstacles are presented. Demonstrates an eager and willing attitude when asked to participate in new projects or tasks. Able to anticipate problem areas and possible solutions for improvement. Functions well as part of a team, but can also act independently when necessary to "get the job done". Demonstrates required skills in a manner that produces desired results. Follows company policy and procedures in order to achieve maximum results. About Cosentino's Food Stores: Cosentino's FamilySince our founding in 1948, it has been our mission to provide our customers only the highest level of quality products, competitive prices, and exceptional service. In other words, a grocery shopping experience unrivaled by any other grocer in our market. This is achieved by selecting only the best individuals; those with a desire to provide our customers the most efficient, courteous, and friendly service possible. That is our expectation and vision for all employees. We are committed to providing a happy and healthy working environment, where our team members can thrive and grow. There are countless opportunities for growth within Cosentino's Food Stores, as well as career opportunities for those with a passion and dedication for the Deli Food Service business. We hope you have found a place you love and you are with us for many years to come. Sincerely, The Cosentino Family
