Carrier Performance Specialist, Middle Mile Partner Management

DESCRIPTION Amazon Transportation Services is pioneering new products, services, and technologies within our transportation network. We are building a platform and capability to ensure that our carrier partners are successful and our customer's freight, no matter how large or small, is delivered as quickly, accurately, and cost effectively as possible. To meet this goal, we are continually striving to innovate and provide best in class service levels.


Middle Mile Partner Manager team is seeking a Logistics Specialist to help develop a world class logistics process that delivers goods on time at the best cost. The candidate will work on high-level strategy and design, as well as implementation. This job will require problem solving, basic mathematics, communication, and customer service skills.
Key job responsibilities
- Collaborating on the development and delivery of key programs, metrics, reports, analyses, and dashboards to drive key business decisions across customer-facing programs.
- Identifying and resolving performance score discrepancies for Amazon's Transportation Services (ATS) network carrier base
- Partnering with teams to identify and drive process improvements that improve service, iterate technology and enhance carrier performance engagement and growth.
- Pulling data from numerous databases (using Excel, Access, SQL and/or other data management systems)
We are open to hiring candidates to work out of one of the following locations:
Nashville, TN, USA BASIC QUALIFICATIONS - High school or equivalent diploma
- Knowledge of Excel at an intermediate level (e.g., pivot tables & charts, multiple criteria lookups, nested logical/IF formulas, data cleansing, array formulas, etc.)
- Experience managing large data sets and utilizing to drive performance and process improvements