Call Center Specialist - Remote Work

As a Call Center Specialist at Apple, you will be responsible for providing exceptional customer service and support to Apple customers over the phone. This is a full-time remote position based in Denver, Colorado, US, with a seniority level of Associate and a requirement of at least 3 years of experience in a similar role.

Responsibilities:- Handle inbound and outbound calls from customers regarding inquiries, technical support, and product information- Resolve customer issues and complaints in a timely and professional manner- Maintain accurate records of customer interactions and transactions- Collaborate with other team members to ensure customer satisfaction- Stay up-to-date on Apple products, services, and policies to provide accurate information to customers- Meet and exceed performance metrics, including call quality and customer satisfaction goals

Requirements:- Reliable and confident personality traits- Strong analysis and critical thinking skills- Excellent communication and interpersonal skills- Ability to work independently and as part of a team- Proficiency in using call center software and tools- High school diploma or equivalent; college degree preferred

Benefits:- Travel and spending expenses covered- Paid overtime opportunities- Remote work flexibility

Working environment:At Apple, we prioritize quality in all aspects of our work, products, and services. As a Call Center Specialist, you will be expected to uphold these standards and deliver exceptional service to our customers.

Deadline to apply: May 6, 2024

Equal Opportunity Statement:Apple is an equal opportunity employer and is committed to diversity in the workplace. We do not discriminate on the basis of race, color, religion, gender, sexual orientation, age, national origin, disability, or any other protected status.How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.