Call Center Representative - Work From Home

Job Description:

CarMax is seeking a motivated and passionate individual to fill the role of Call Center Representative in New York City, New York. This is a part-time, work from home position that offers entry-level seniority and requires zero years of experience. As a Call Center Representative, you will be responsible for handling customer inquiries, resolving issues, and providing outstanding customer service over the phone.

Responsibilities:- Answer incoming calls and respond to customer inquiries in a professional manner- Provide information about products and services- Resolve customer complaints and issues- Keep accurate records of customer interactions and transactions- Follow communication scripts when handling different topics- Identify and escalate priority issues to the appropriate team member- Stay current on product knowledge and be able to answer questions about CarMax offerings

Requirements:- Motivated and passionate individual with a desire to succeed- Excellent cooperation and time management skills- Strong communication skills, both verbal and written- Ability to work independently and as part of a team- High school diploma or equivalent- Proficient in Microsoft Office applications- Must have a quiet home office environment to work from

Benefits:- Life insurance- Parental leave- Disability insurance

Working Environment:At CarMax, we strive to pursue excellence in every endeavor and set a high standard for achievement. Our team is dedicated to providing exceptional service to our customers and creating a positive work environment for all employees.

Deadline to Apply: May 8, 2024

Equal Opportunity Statement:CarMax is an equal opportunity employer and does not discriminate on the basis of race, color, religion, sex, national origin, age, disability, or any other protected status in accordance with applicable federal and state laws.How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.