Call Center Officer - Remote Work

Job Title: Call Center Officer - Remote Work

Company: Booking.com

Location: Phoenix, Arizona, US

Job Type: Part-time

Seniority: Associate Level

Years of Experience: 2

Personality Traits: Hardworking, Motivated

Soft Skills: Planning, People Management

Deadline to Apply: March 31, 2024

Equal Opportunity Statement: Booking.com is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.

Responsibilities:1. Handle inbound and outbound customer service calls in a professional and friendly manner.2. Provide accurate information to customers regarding booking inquiries, cancellations, refunds, and general inquiries.3. Resolve customer complaints and issues in a timely and efficient manner.4. Update customer accounts and records accurately and timely.5. Collaborate with other team members to ensure a seamless customer experience.6. Continuously improve knowledge of company products and services to better assist customers.7. Meet and exceed performance metrics related to call volume, customer satisfaction, and resolution time.8. Assist in special projects and initiatives as assigned by supervisors.

Requirements:1. Minimum of 2 years of experience in a call center or customer service role.2. Excellent communication and interpersonal skills.3. Ability to work independently and as part of a team in a remote setting.4. Proficiency in using call center software and CRM systems.5. Strong problem-solving skills and ability to handle stressful situations with professionalism.6. Must have a quiet workspace and reliable high-speed internet connection for remote work.7. Availability to work flexible hours, including weekends and holidays.8. High school diploma or equivalent required; college degree preferred.

Benefits:- Gym membership- Disability insurance- Travel & spending expenses

Working Environment:At Booking.com, we encourage calculated risk-taking to drive innovation and progress. Our team thrives on creativity, collaboration, and a passion for delivering exceptional customer service. Join us in shaping the future of travel while enjoying the flexibility and benefits of a remote work environment. Apply now to become a part of our dynamic team!How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.