Call Center Officer

Job Description:

Community Health Systems is seeking a reliable and resilient Call Center Officer to join our team in Denver, Colorado. As a part-time employee at the Associate level, you will be responsible for handling incoming calls from patients, scheduling appointments, answering inquiries, and providing exceptional customer service.

Responsibilities:- Answer incoming calls in a professional and courteous manner- Schedule patient appointments accurately and efficiently- Provide information to patients regarding services offered- Resolve patient complaints and issues in a timely and effective manner- Collaborate with other departments to ensure patient needs are met- Meet and exceed performance targets and goals set by management- Utilize problem-solving skills to address complex patient inquiries- Maintain confidentiality of patient information at all times

Requirements:- 4 years of experience in a call center or customer service role- Excellent communication skills, both verbal and written- Ability to work in a fast-paced environment and handle multiple tasks simultaneously- Strong persuasion skills to effectively communicate with patients- Proven problem-solving abilities to resolve patient issues- Reliable and punctual with a strong work ethic- Visa sponsorship available for eligible candidates- Proficiency in Microsoft Office applications- High school diploma or equivalent required

Benefits:- Dental insurance- Profit sharing- Visa sponsorship

Working Environment:At Community Health Systems, we believe in unleashing creativity in a setting that celebrates and nurtures innovation. Our team is dedicated to providing the highest quality of care to our patients, and we value individuals who are passionate about making a difference in the healthcare industry.

Deadline to Apply: May 8, 2024

Equal Opportunity Statement:Community Health Systems is an equal opportunity employer and does not discriminate on the basis of race, color, religion, gender, sexual orientation, age, national origin, disability, or any other protected status. We are committed to creating a diverse and inclusive work environment for all employees.How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.