Job Description
We are looking for a dynamic and motivated Call Center Officer to join our team at Citigroup in Columbus, Ohio. As an Associate Level position within our company, you will be responsible for handling a high volume of incoming calls, providing excellent customer service, and assisting with various administrative tasks.
Responsibilities:- Answer incoming calls and respond to customer inquiries in a professional and courteous manner- Provide accurate information to customers regarding products and services- Assist customers with account management and troubleshooting technical issues- Follow up with customers to ensure their needs are met and issues are resolved- Document all customer interactions in a detailed and accurate manner- Collaborate with team members to meet department goals and objectives- Adhere to company policies and procedures at all times- Continuously strive to improve customer satisfaction and service delivery
Requirements:- At least 2 years of experience working in a call center or customer service role- Excellent communication skills and phone etiquette- Strong problem-solving abilities and attention to detail- Ability to work in a fast-paced environment and handle multiple tasks simultaneously- Motivated and adaptable individual who is willing to learn and grow within the company- Proficient in using computer systems and software applications- Soft skills in planning and people management- High school diploma or equivalent required
Benefits:- Life insurance- Free accommodation- Medical coverage- Recognition and rewards based on performance and merit
Working Environment:At Citigroup, we believe in recognizing and rewarding our employees based on their performance and merit. We provide a supportive and collaborative work environment where employees can thrive and grow in their careers.
Deadline to Apply: May 22, 2024
Equal Opportunity Statement:Citigroup is an equal opportunity employer and does not discriminate on the basis of race, color, religion, gender, age, national origin, disability, marital status, sexual orientation, or any other protected status recognized by applicable laws. We are committed to creating a diverse and inclusive work environment for all employees.How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.
