Call Center Manager - Work From Home

We are looking for a dedicated and driven Call Center Manager to join our team at Qualtrics. This position offers the flexibility of working from home in Denver, Colorado. As a mid-to-senior level manager, you should have at least 6 years of experience in a call center environment.

Responsibilities:- Manage a team of remote call center agents to ensure high levels of performance and customer satisfaction- Develop and implement call center policies and procedures to improve efficiency and effectiveness- Monitor call center metrics and analyze data to identify areas for improvement- Conduct regular performance evaluations and provide feedback to agents- Handle escalated customer inquiries and ensure timely resolution- Collaborate with other departments to ensure a seamless customer experience- Stay up-to-date on industry trends and best practices in call center management

Requirements:- Proven experience as a call center manager or similar role- Excellent communication and interpersonal skills- Strong leadership and coaching abilities- Proficiency in MS Office and call center software- Bachelor's degree in Business Administration or a related field- Time management and persuasion skills

Personality traits required:- Dedicated- Driven

Soft skills required:- Time management- Persuasion

Benefits:- Travel opportunities- Gym membership- Medical coverage

Working environment:- Prioritize quality in all aspects of work, products, and services

Deadline to apply: May 8, 2024

Equal opportunity statement: We are an equal opportunity employer and value diversity in our workforce. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status.How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.