Job Description:
Huntsman, a leading company in the Fort Worth, Texas area, is seeking a part-time Call Center Manager to join our team. As a Call Center Manager, you will be responsible for overseeing the daily operations of our call center, ensuring that our customer service representatives provide top-notch service to our clients. This role requires a strong background in call center management and at least 8 years of relevant experience.
Responsibilities:
- Manage and supervise a team of customer service representatives- Monitor call center metrics and performance indicators to ensure goals are met- Develop and implement training programs for staff- Handle escalated customer complaints and issues- Work closely with other departments to streamline processes and improve overall customer experience- Evaluate and report on call center performance to senior management- Implement strategies to increase efficiency and productivity- Ensure compliance with company policies and procedures- Conduct regular performance reviews and provide feedback to staff
Requirements:
- 8+ years of experience in call center management- Strong leadership skills and the ability to motivate and coach a team- Excellent communication and interpersonal skills- Ability to analyze data and make data-driven decisions- Independent and resourceful with a strong problem-solving ability- Experience with people management and conflict resolution- Bachelor's degree in a related field preferred
Benefits:
- Travel & spending expenses- Retirement plan- Medical coverage
Working Environment:
At Huntsman, we strive for a harmonious workplace where collaboration and respect prevail. We value teamwork and encourage open communication among all team members to foster a positive and productive work environment.
Deadline to Apply:
May 6, 2024
Equal Opportunity Statement:
Huntsman is an equal opportunity employer and does not discriminate on the basis of race, color, religion, gender, sexual orientation, age, national origin, disability, or any other protected status. We welcome all qualified candidates to apply for this position.How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.
