Call Center Manager

Job Description:

We are seeking a dynamic and experienced Call Center Manager to join our team at W.W. Grainger in Columbus, Ohio. This is a part-time position at a mid-to-senior level, requiring at least 8 years of experience in call center management. The ideal candidate will be hardworking, motivated, possess excellent research skills, and have strong time management abilities.

Responsibilities:- Oversee the daily operations of the call center, including managing a team of customer service representatives- Develop and implement strategies to improve call center performance and customer satisfaction- Monitor call center metrics and KPIs to ensure goals are met- Train and coach call center staff to provide exceptional customer service- Handle escalated customer complaints and issues in a timely and professional manner- Collaborate with other departments to address customer needs and provide solutions- Stay up-to-date on industry trends and best practices in call center management

Requirements:- 8+ years of experience in call center management- Proven track record of achieving and exceeding call center goals and KPIs- Strong leadership and team-building skills- Excellent communication and interpersonal abilities- Ability to adapt to a fast-paced and changing environment- Proficiency with call center software and CRM systems- Bachelor's degree in business or a related field (preferred)

Benefits:- Vision insurance- Visa sponsorship- Dental insurance

Working Environment:At W.W. Grainger, we foster a flexible and adaptive work environment that values efficiency and innovation. Our team is dedicated to providing exceptional customer service and driving success in a rapidly evolving industry.

Deadline to Apply: May 17, 2024

Equal Opportunity Statement:W.W. Grainger is an equal opportunity employer and value diversity in our workforce. We do not discriminate on the basis of race, color, religion, national origin, gender, sexual orientation, age, marital status, veteran status, or disability. All qualified applicants will receive consideration for employment.How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.