Call Center Assistant - Remote Work

Job Description:

Markel is seeking a motivated Call Center Assistant to join our dynamic team in Charlotte, North Carolina. This is a part-time, entry-level position that allows for remote work. As a Call Center Assistant, you will be responsible for providing excellent customer service to clients over the phone, handling inquiries, resolving issues, and assisting with general administrative tasks.

Responsibilities:1. Answer incoming calls and respond to customer inquiries in a professional and courteous manner.2. Assist customers with product information, pricing, and order processing.3. Resolve customer complaints and issues in a timely and effective manner.4. Document all customer interactions and maintain accurate records.5. Provide administrative support such as data entry, filing, and scheduling appointments.6. Collaborate with team members to improve customer service processes and procedures.7. Meet and exceed performance goals and targets set by management.

Requirements:1. Resilient and independent personality traits to handle high-pressure situations.2. Strong leadership and creativity skills to find innovative solutions to customer problems.3. Excellent communication skills and the ability to empathize with customers.4. Basic computer skills and proficiency in Microsoft Office.5. Previous experience in customer service or call center roles is a plus, but not required.6. Must be able to work part-time hours and have a flexible schedule.

Benefits:1. Free food provided during work hours.2. Employee discounts on company products.3. Company transportation provided for on-site training and meetings.

Working Environment:At Markel, we embrace creativity in a culture that values fresh ideas and inventive solutions. Our team is dedicated to providing exceptional service to our customers and fostering a positive work environment for all employees.

Deadline to Apply:Please submit your application by May 29, 2024, to be considered for this position.

Equal Opportunity Statement:Markel is an equal opportunity employer and does not discriminate based on race, color, religion, gender, age, national origin, disability, or any other protected status. We are committed to diversity and inclusion in all aspects of our business.How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.