Business Analyst - Retail C&I Operations About the Role:
The GPTA Retail team is searching for a highly motivated and analytical Business Analyst to join our team. You will play a key role in bridging the gap between business needs and technology solutions, focusing on our Commercial & Industrial (C&I) Retail Operations. Your expertise retail operations and deep understanding of the C&I domain will be instrumental in driving process improvements and optimizing our retail operations.
Responsibilities: Business Process Analysis: Heavy analytical skills to engage and extract requirements from stakeholders at all levels
Partner with C&I Retail Operations stakeholders to identify opportunities for improvement and analyze business processes related to our 3rd party billing system (Customized Energy Solutions - CES) and other relevant systems
Collaborate with IT teams to configure features in 3rd party billing system to meet evolving business needs and optimize customer experience
Document and map "as-is" business processes, identifying inefficiencies, bottlenecks, and improvement opportunities
Conduct gap analysis between current state and desired future state, defining business requirements for process optimization
Project Management & Communication: Work collaboratively with project stakeholders, including IT, developers, and C&I Retail Operations teams, to ensure project success
Facilitate workshops and meetings to gather business requirements, communicate project progress, and manage expectations
Develop and maintain project documentation, including business requirements documents, user stories, and test plans
Data Analysis & Reporting: Analyze data from 3rd party billing system CES (Customized Energy Solutions) and other sources to gain insights into C&I Retail Operations performance
Ability to create and execute SQL queries to analyze a multitude of data from many sources
Document the data flow, data gaps, and recommend governance structure for the operations business
Translate data insights into actionable recommendations for process improvement and business decision-making
Develop reports and dashboards to track key performance indicators (KPIs) and monitor the effectiveness of implemented solutions
Qualifications: Bachelor's degree in Business Administration, Information Technology, or a related field (or equivalent experience)
5+ years of experience as a Business Analyst with a proven track record of success
In-depth knowledge of Commercial & Industrial (C&I) Retail Operations and related business processes, especially from a billing aspect
Strong understanding of business process modeling and analysis techniques (e.g., BPMN)
Excellent analytical and problem-solving skills
Excellent communication (written and oral), collaboration, and interpersonal skills
Ability to manage multiple priorities and work effectively in an extremely fast-paced environment
Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint)
Nice to Haves: Extensive experience with Customized Energy Solutions (CES) and its functionalities
Experience with project management methodologies (e.g., Agile, Waterfall)
Experience with data visualization tools (e.g., Power BI, Tableau)
Experience with user experience (UX) design principles
Six Sigma or similar process improvement certification
Dexian is a leading provider of staffing, IT, and workforce solutions with over 12,000 employees and 70 locations worldwide. As one of the largest IT staffing companies and the 2nd largest minority-owned staffing company in the U.S., Dexian was formed in 2023 through the merger of DISYS and Signature Consultants. Combining the best elements of its core companies, Dexian's platform connects talent, technology, and organizations to produce game-changing results that help everyone achieve their ambitions and goals.
Dexian's brands include Dexian DISYS, Dexian Signature Consultants, Dexian Government Solutions, Dexian Talent Development and Dexian IT Solutions. Visit to learn more.
Dexian is an Equal Opportunity Employer that recruits and hires qualified candidates without regard to race, religion, sex, sexual orientation, gender identity, age, national origin, ancestry, citizenship, disability, or veteran status.
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