BASIC PURPOSE : Love's Travel Stops & Country Stores is looking for a Business Systems Analyst II to join our Workforce Technology Solutions team. This individual will work with our internal business customers to elicit, analyze, communicate, and validate requirements to provide effective and resourceful cloud-based solutions. They will also provide support of those solutions for our internal business customers. The ideal candidate would have experience with both Agile project management methodology and with functioning as a business systems analyst.
MAJOR RESPONSIBILITIES: Function as Business Systems Analysts supporting Love's Internal Communications solutions
Learn the technologies, strategies, and analytic techniques we use here at Love's
Take part in product demos and presentation to the business
Analyze and improve on internal processes, data, and problems
Develop innovative solutions for real business challenges
Collaborate on cross-functional projects
Interact with business groups to provide product and process support
Map internal processes and improve how people work together
Help improve team analytics around projects, support and team performance
Participate in quality reviews and assist in ongoing documentation and user training
Other duties assigned as needed.
EDUCATION AND EXPERIENCE: Bachelor's degree in Business in computer science, MIS or Business or equivalent experience and/or certification
Business Analysts Certification (CBAP) preferred
Experience:
1 to 5 years of Business Analyst experience
2+ years' experience with other Web and SaaS technologies (e.g., .Net business applications, out-of-the-box form/workflow solution, reporting tools, employee engagement solutions).
SKILLS: Required Skills:
Experience with business and technical requirements elicitation, analysis, communication, verification, validation and methodology development
Understanding of development processes and life cycles preferred (Waterfall and SCRUM/Agile)
Must have the ability to plan, organize, facilitate and lead a project or initiative
Working knowledge of Microsoft Office tools (e.g., Word, Excel, PowerPoint) and general computer knowledge
Experience working in a customer support capacity
Self-motivated, team player with the ability work with others in a high-energy, fact paced environment
Preferred Skills:
Good organizational skills, including prioritization and time management
Experience with Microsoft 365 services such as Teams, Planner, OneDrive and SharePoint) and/or willingness to learn is a plus
Strategic and creative thinking; distinguished written and verbal communications skills
Interest in learning and using emerging technologies (Web, Mobile, cloud computing and digital workplace)
Excellent listening, interpersonal, written and oral communication skills
Job Function(s): Information Technology
Love's Travel Stops & Country Stores is the industry-leading travel stop network in the United States. For more than 55 years, we've provided customers with highway hospitality and "Clean Places, Friendly Faces." We're passionate about serving drivers with clean, modern facilities stocked with fuel, food and supplies. We offer meals from popular restaurant chains, trucking supplies, showers and everything needed to get back on the road quickly. The Love's Family of Companies includes:
Gemini Motor Transport, one of the industry's safest trucking fleets Speedco, the light mechanical and trucking service specialists Musket, a rapidly growing, Houston-based commodities supplier and trader Trillium, a Houston-based alternative fuels expert
