Business Support, Administrative Services Location Austin, TX (Clarksville area) : JLL supports the Whole You, personally and professionally. Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology to our clients. We are committed to hiring the best, most talented people in our industry; and we support them through professional growth, flexibility, and personalized benefits to manage life in and outside of work. Whether you've got deep experience in commercial real estate, skilled trades, and technology, or you're looking to apply your relevant experience to a new industry, we empower you to shape a brighter way forward so you can thrive professionally and personally. : Office Services and shipping and receiving plays a pivotal role in providing authentic service experiences that bond the relationship between JLL, our clients and their guests. This position is responsible for oversight of all aspects of office services at a client site and helps ensure all service are being performed to SLA and communicates with the customers on issues pertaining to Office Services and shipping and receiving PRINCIPLE OFFICE SERVICE DUTIES: Oversee daily assignment and activity of work orders Responsible for monthly reporting submittal to FM Site Manager Provide administrative support Stocking supply rooms and printers Provide support for small office moves Management of conference room bookings, supplies and setups Enhance user comfort and services by the efficient turnaround of meeting rooms. Push in chairs and arrange evenly; tidy markers/cords/other supplies on tables and in rooms Check all resource schedulers as applicable to ensure they are in working order. If not, reach out to the appropriate team to resolve it Wipe down all dry erase boards as needed during daily rounds Be a partner with IT to ensure proper functionality of conference room equipment PRINCIPLE MAIL ROOM DUTIES: Manage mail/package distribution records using appropriate software Receive incoming packages/pallets and distribute as applicable Process outbound packages/pallets both domestic and internationally Process incoming and outgoing USPS mail and distribute as applicable Dispose of junk mail per client policy Resolve issues with incorrect, returned mail, and shipments. Provide support to the site recycling processes, including some processing and reporting REQUIREMENTS: High school diploma or equivalent education. 2+ years related experience or equivalent combination of education and experience. Familiar with Domestic and International shipping requirements. Familiar with basic photocopier/printer/facsimile technology. Knowledge of basic network protocol and terminology. Familiar with Microsoft Office programs such as Word, Excel, PowerPoint, and Outlook. Must be able to perform basic functions in all programs. Familiar with basic Conference room booking functions as well as associated technology. Must be a team player and committed to working in a quality environment. Proven track record of customer service satisfaction and outstanding customer services skills. Excellent verbal and written skills required. Perform sensitive and confidential tasks. Work Environment: While performing the duties of this job, the employee is exposed to shipping/receiving area or an office setting. The incumbent is required to lift weights manually or by pallet jack. Because of the danger involved in lifting weights, safety shoes are worn to protect toes. The incumbent also is required to bend, stoop, climb, and pull while stacking shipments, making deliveries, and preparing pallets. Physical Requirements: While performing the duties of this job, the employee must be able to stand, walk; sit; use hands to finger, handle, or feel; reach with hands and arms; climb or balance; stoop, kneel, crouch, or crawl; talk or hear and move up to 50 to 100 pounds. Specific vision abilities include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Other: The above statements are intended to describe the general nature and level of work performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of personnel so classified. Management retains the discretion to add to or change the duties of the position at any time. If this resonates with you, we encourage you to apply even if you don't meet all of the requirements below. We're interested in getting to know you and what you bring to the table! Personalized benefits that support personal well-being and growth: JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health. About JLL - We're JLL—a leading professional services and investment management firm specializing in real estate. We have operations in over 80 countries and a workforce of over 102,000 individuals around the world who help real estate owners, occupiers and investors achieve their business ambitions. As a global Fortune 500 company, we also have an inherent responsibility to drive sustainability and corporate social responsibility. That's why we're committed to our purpose to shape the future of real estate for a better world. We're using the most advanced technology to create rewarding opportunities, amazing spaces and sustainable real estate solutions for our clients, our people, and our communities. Our core values of teamwork, ethics and excellence are also fundamental to everything we do and we're honored to be recognized with awards for our success by organizations both globally and locally. Creating a diverse and inclusive culture where we all feel welcomed, valued and empowered to achieve our full potential is important to who we are today and where we're headed in the future. And we know that unique backgrounds, experiences and perspectives help us think bigger, spark innovation and succeed together.
