Full job description Job Summary:
Scope of the Role
Under moderate supervision, the Business Solutions Shared Services Clerical I is responsible for the ongoing support, service, and maintenance of Business Solutions group accounts and Business Solutions associates. The focus of this position is to provide support through new group setup and plan management, routing incoming client calls and other administrative tasks that support the overall success of our employee benefits division.
The Business Solutions Shared Services Clerical I will have the ability to communicate effectively, collaborate with internal and external contacts, meet deadlines, organization and time management, and the ability to maintain autonomy while working on projects and duties. As breadth of knowledge increases with experience, the Business Solutions Shared Services Clerical I may become eligible to transition to the next level of Business Solutions Shared Services Clerical II. Responsibilities:
Performance Outcomes
Performance Outcome: Group Management
Setup of LegalShield Group Accounts
Facilitate Group Upgrades
Issue Schedule A, Tax Forms, to Groups
Maintain NDA and Vendor Forms
Enter Data for LegalShield Group Accounts
Monitor and analyze group account reports, enrollment, payment history, and invoices
Performance Outcome: Customer Support
Answer incoming calls, make outgoing calls
Answer incoming emails, make outgoing emails
Provide support to internal departments regarding group inquiries
Other duties as assigned by leadership
Education, Knowledge, and Experience
Knowledgeable in Word, Excel, and PowerPoint
Availability for timely communication and customer service
Strong written and verbal communication
Excellent listening, negotiation, and presentation abilities
Adaptable and organized with ability to build rapport with customers
Requires an ability to handle multiple deadlines, provide a detailed-oriented, and analytical approach to daily duties and relationship building with a high degree of confidentiality.
An ability to handle multiple deadlines, while working independently and maintaining a high degree of attention to detail, organization, accuracy, and sense of urgency.
Requires an individual with a positive professional attitude who can work as a part of a team or individually.
Critical thinking and problem-solving skills
Proactive approach with a passion for service and an ability to thrive in a results driven environment
Requires the ability to work under pressure and quickly adapt to change
Department:
9340 Business Solutions Services Time Type:
Full time
Commitment to Equal Opportunity
PPLSI conforms to all the laws, statutes, and regulations concerning equal employment opportunities. We strongly encourage women, minorities, individuals with disabilities and veterans to apply to all of our job openings. We are an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, sexual orientation, gender identity, national origin, status as a protected veteran, and basis of disability or any other federal, state or local protected class. We prohibit retaliation against individuals who bring forth any concerns, orally or in writing, to the employer or the government, or against any individuals who assist or participate in the investigation of any concerns or otherwise oppose discrimination.
If you require a reasonable accommodation to complete the application process, please contact Human Resources at:
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