at TD Bank in Wilmington, Delaware, United States
Work Location: Remote Wilmington (DE) No City Tax
Hours: 40
Pay Details: $68,640 – $112,320 USD
TD is committed to providing fair and equitable compensation opportunities to all colleagues. The included salary range for this role takes into account multiple factors that are considered in making compensation decisions. The base pay actually offered may vary based upon candidate's skills and experience, job-related knowledge, licensure and certifications, geographic location, and other specific business and organizational needs. As TD puts career development at the forefront of our colleague experience, it is not typical for an individual to be hired at or near the top of the range for their role.
As a candidate, you are encouraged to ask compensation related questions and have an open dialogue with your recruiter who can provide you more specific details for this role.
Line of Business: Enterprise Enabling Functions
: TD Bank's Credit Cards and Unsecured Lending organization offers consumer credit in three areas: TD-branded credit cards and personal loans; retail sales financing programs through TD Retail Card Services; and co-branded and private label card partnerships. Our credit cards are distributed through our East Coast retail store network and nationally through hundreds of partnership programs with retailers and other third-party organizations.
Monday – Friday, Standard Business Hours
Job Summary: The Business Process Manager I uses bank operations knowledge and skills obtained through education and experience to partner with the business lines he/she supports. Analyzes current business processes and procedures to identify opportunities for process improvement, increases operational efficiency, provides business line project support, develops and maintains metrics/service level reporting and serve as a subject matter expert for assigned units.
Depth & Scope: + Provides people management leadership by hiring the best talent, setting goals, developing staff, managing employee performance and compensation decisions, promoting teamwork and handling any/all disciplinary actions, as required.
+ Leads a team of professionals and may be accountable for leading projects within a business area
+ Ensures communication, implementation and/or training plans that are identified and detailed in order to implement projects and/or business initiatives
+ Responsible for 25 processes of medium complexity
+ Understands and contributes to the achievement of business strategy, goals and objectives
+ Identifies and recommends process improvements and/or automation opportunities to enhance the productivity and operational efficiency of the business
+ Gathers, prioritizes and explains user requirements to support project activities, process improvements, systems development, etc.
+ Serves as a consultant, providing advice, business expertise, and recommendations on business and/or operational processes
+ Prioritizes and manages his/her own workload, and possibly the workload of others, in order to deliver quality results and meets pre-determined timelines
+ Represents the business and provides coordination within the business, with external service providers and other areas within the bank, on high risk/impact, major projects, and/or operational processes
+ Uses project management software / tools and applicable templates to prepare documentation, tracks, monitors and reports information, and maintains database(s) as applicable
+ Ensures accuracy in preparing and promptly completing all required supporting documentation for assigned projects/tasks (i.e., reports, change requests, presentations, invoices, correspondence/communications, tables, charts, files, etc.)
+ Identifies, take ownership and/or assists with resolution of issues as they arise, or escalation of issues as appropriate
+ Participates as a member of the team in executing assigned deliverables within specified parameters
+ Keeps business leaders and other team members informed and up-to-date about the status/progress of projects, and all relevant or useful information related to day-to-day activities
+ Supports the project team and the business by continuously developing knowledge in own area
Education & Experience: + Bachelors degree
+ 5+ years bank operations experience
+ Strong PC skills including but not limited to Microsoft Suite software
+ Aptitude and training in Lean, Six Sigma and AOM with goal of getting some level of certification and expertise
+ Expert level requiring advanced business knowledge
+ Ability to consult on the largest and most complex projects
+ Skilled in research, analysis, problem solving, metrics and reporting
+ Ability to identify process gaps and weaknesses
+ Strong interpersonal and influence skills to enable change without direct control
+ Ability to prepare and present findings and recommendations in a methodical manner
+ Skilled in time management and driving tasks to completion
+ Strong verbal and written communication skills
+ Demonstrated leadership skills
Preferred Qualifications: + Operational Project Management and/or Business Analyst experience is a plus
+ Ability to prioritize and manage multiple projects of medium to low complexity from inception through resolution
+ Process improvement, Risk Management, and Compliance experience highly preferred
+ Ability to effectively communicate, coordinate, and collaborate across lines of business and project partners
Physical Requirements: Never: 0%; Occasional: 1-33%; Frequent: 34-66%; Continuous: 67-100%
+ Domestic Travel: Occasional
+ International Travel: Never
+ Performing sedentary work : Continuous
+ Performing multiple tasks: Continuous
+ Operating standard office equipment: Continuous
+ Responding quickly to sounds: Occasional
+ Sitting: Continuous
+ Standing: Occasional
+ Walking: Occasional
+ Moving safely in confined spaces: Occasional
+ Lifting/Carrying (under 25 lbs.): Occasional
+ Lifting/Carrying (over 25 lbs.): Never
+ Squatting: Occasional
+ Bending: Occasional
+ Kneeling: Never
+ Crawling: Never
+ Climbing: Never
+ Reaching overhead: Never
+ Reaching forward: Occasional
+ Pushing: Never
+ Pulling: Never
+ Twisting: Never
+ Concentrating for long periods of time: Continuous
+ Reading, writing and comprehending instructions: Continuous
+ Adding, subtracting, multiplying and dividing: Continuous
The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties and skills required. The listed or specified responsibilities & duties are considered essential functions for ADA purposes.
Who We Are: TD is one of the world's leading global financial institutions and is the fifth largest bank in North America by branches/stores. Every day, we deliver legendary customer experiences to over 27 million households and businesses in Canada, the United States and around the world. More than 95,000 TD colleagues bring their skills, talent, and creativity to the Bank, those we serve, and the economies we support. We are guided by our vision to Be the Better Bank and our purpose to enrich the lives of our customers, communities and colleagues.
TD is deeply committed to being a leader in customer experience, that is why we believe that all colleagues, no matter where they work, are customer facing. As we build our business and deliver on our strategy, we are innovating to enhance the customer experience and build capabilities to shape the f
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