Business Process Analyst 2

Primary Location

:

United States of America-OHIO-Franklin County-Columbus

Organization

:

Public Utilities Commission

Classified Indicator

:

Classified

Bargaining Unit / Exempt

:

Bargaining Unit

Schedule

:

Full-time

Work Hours

:

8:00-5:00, Flex available

Compensation

:

36.99

Unposting Date

:

Apr 21, 2024, 10:59:00 PM

Primary Job Skill

:

Information Technology

Technical Skills

:

Data Analytics, Business

Professional Skills

:

Analyzation, Problem Solving

Primary Technology

:

Not Applicable

Agency Contact Name

:

HUMAN RESOURCES

Agency Contact Information

:

********

Business Process Analyst 2
(2400034P)

Job Duties
I
Business Process Analyst 2
Information Technology Department
Hourly Rate: $36.99
About Us:
Our mission is to assure all residential and business consumers access to adequate, safe and reliable utility services at fair prices, while facilitating an environment that provides competitive choices.
About The Information Technology Department:
The Information Technology (IT) Division works collaboratively with all PUCO departments to identify, procure, and support information technology solutions necessary to perform the mission critical business functions of the PUCO. IT subject matter experts: maintain more than 50 business applications: plan, design, build and deploy new IT solutions; provide support for phones, tablets, laptops, desktops, and printers; maintain production systems; and manage PUCO's websites and webcasting activities. In addition, the IT division coordinates infrastructure support and IT security services with the Department of Administrative Services (DAS) and the Office of Information Technology (OIT).
What You'll Do:
In this position as a

Business Process Analyst 2

your primary duties will include:
Gathering and analyzing information from stakeholders, business owners, customers, and management for implementation of information technology solutions.
Identifying documents and analyze business requirements as well as creating Information Technology process flows and flowcharts
Analyze, review, and recommend possible solutions to identified business problems through the implementation of technical solutions
Performs validation of solutions by analyzing the end product and the requirements specifications
Performs as liaison between various stakeholders, managing stakeholder expectations, and ensuring successful communications between project team members
Develops skills necessary to provide, and assists with, managing risks and changes related to processes, projects and procedures
Assist in developing project task plans, lead meetings, and other related tasks to gather and coordinate activities for required gatherings
Develops skills and understanding of advanced business modeling, technology solutions, vendor solution evaluations, and recommendations to meet defined business requirements
Answer questions and presents mentorship opportunities to peers and/or lower-level staff via conversation, observation, or technical documentations
Report in location:

180 E. Broad St., Columbus, Ohio 43215, Franklin County.
Our organization currently follows a hybrid work structure where employees can work remotely or from the office as needed and based on operational need. This is subject to change with limited notice. A teleworking agreement must be approved by management
What's in it for you:
At the State of Ohio, we take care of the team that cares for Ohioans. We provide a variety of quality, competitive benefits to eligible full-time and part-time employees. For a list of all the State of Ohio Benefits, visit our Total Rewards website! Our benefits package includes:
Medical Coverage
Quality, affordable, and competitive medical benefits are offered through the available Ohio Med plans.
Dental, Vision and Basic Life Insurance
Dental, vision, and basic life insurance premiums are free after completed eligibility period. Length of eligibility period is dependent on union representation.
Time Away From Work and Work/Life Balance
Paid time off, including vacation, personal, and sick leave
11 paid holidays per year
Childbirth/Adoption leave
Employee Development Funds
The State of Ohio offers a variety of educational and professional development funding that varies based on whether you are a union-exempt employee or a union-represented employee.
Ohio Public Employees Retirement System
OPERS is the retirement system for State of Ohio employees. The employee contributes 10% of their salary towards their retirement. The employer contributes an amount equal to 14% of the employee's salary. Visit the OPERS website for more information.
Deferred Compensation
The Ohio Deferred Compensation program is a 457(b) voluntary retirement savings plan. Visit the Ohio Deferred Compensation website for more information.
Qualifications
60 mos. combined work experience in any combination of the following: creating and coordinating technical and business requirements for processes, projects and procedures, working with business users and technical staff to develop strategies and leading modification or creation of new systems for implementation of information technology solutions.

Or completion of associate core program in computer science, information systems, or business administration; 42 mos. combined work experience in any combination of the following: creating and coordinating technical and business requirements for processes, projects and procedures, working with business users and technical staff to develop strategies and leading modification or creation of new systems for implementation of information technology solutions.

Or completion of undergraduate core program in computer science, information systems, or business administration; 36 mos. combined work experience in any combination of the following: creating and coordinating technical and business requirements for processes, projects and procedures, working with business users and technical staff to develop strategies and leading modification or creation of new systems for implementation of information technology solutions.

Or equivalent of minimum class qualifications for employment noted above.

Job Skills:

Information Technology, Data Analytics

Professional Skills:

Analyzation, Problem Solving
ADA Statement

Ohio is a Disability Inclusion State and strives to be a model employer of individuals with disabilities. The State of Ohio is committed to providing access and inclusion and reasonable accommodation in its services, activities, programs and employment opportunities in accordance with the Americans with Disabilities Act (ADA) and other applicable laws.
Drug-Free Workplace

The State of Ohio is a drug-free workplace which prohibits the use of marijuana (recreational marijuana/non-medical cannabis). Please note, this position may be subject to additional restrictions pursuant to the State of Ohio Drug-Free Workplace Policy (HR-39), and as outlined in the posting.

Knowledge of: oral and written communication tools and techniques, customer support and personal service, state and
agency policy, procedures and applicable laws*, vision, mission and goals of agency*, IT systems development lifecycle
management concepts, technical writing and documentation practices, quality assurance principles, requirement analysis
principle and methods, methods and approaches for sharing information through the use of IT assets.
Skill for: reading comprehension, speaking, service orientation, assuring quality, identifying and specifying business
requirements, operation analysis, time management, interviewing, presenting, and facilitating.
Ability to: define problems, collect data, establish facts and draw valid conclusions, prepare meaningful, accurate and
concise reports, and stay abreast of current technologies in area of IT assigned.

Applications must clearly indicate how the applicant meets the minimum qualifications for the position. All answers to the supplemental questions must be supported by information provided in the work experience &/or education sections on your civil service application. Please do not use "see resume" as a substitution for the completed application; assumptions will not be made. If you have attached supporting documents in the past, you must make them relevant on your current application. This is done in step 7 "Additional Attachments."

If you don't demonstrate how, you meet minimum qualifications in the supplemental questions, your application may be disqualified from consideration.
Background Check Information
The final candidate for this position will be required to undergo a criminal background check. Criminal convictions do not necessarily preclude an applicant from consideration for this position. An individual assessment of an applicant's prior criminal convictions will be made before excluding an applicant from consideration.

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