Agile custom software engineering is a critical success factor for the company and this role is critical for accelerating technology sales and servicing gains and the company's industry leading position. The ideal candidate is a veteran direct to consumer and agency life insurance sales and servicing business process engineer with proven software change management expertise.
Strategic: 30%
The individual in this role is a DTC and agency life insurance business expert applying extensive knowledge of current Gerber Life operational processes and systems along with a deep comprehension of industry regulatory guardrails for the purpose of interpreting, adapting and positioning all desired changes on Gerber Life custom platforms to go to market. Specifically identifies and pursues opportunities to accelerate real-time policy sales and servicing capability to advance Gerber Life's industry leading position. The business engineering team positions forward-thinking revenue and savings opportunities as life insurance solutions for delivery by peer web, software, integration and data engineering teams within the same Application Development and Solutions Delivery (ADSD) department. This role conceptualizes, specifies, identifies, defines and prioritizes new features (product ownership). This roles also works with peer ADSD teams to breakdown, estimate and assign tasks for delivery utilizing agile software methods (software delivery ownership) and then models and executes acceptance criteria to bring quality solutions to market (software quality control testing ownership). The individual in this role grows the ADSD agile mindset and perpetuates the ADSD "can-do" spirit with all existing employees and contractors while supporting recruiting and hiring of like-minded new engineers to do the same. Strategic Execution: 60%
Provides hands-on direction to team members individually managing product and sprint backlogs as needed to deliver software change. Ultimately accountable for sustaining individual delivery velocity and assisting peers to do the same. Performs hands-on life insurance product configuration, authors all application entry and underwriting rules and manages data to generate automated and manual correspondence using new business and underwriting (sales) and policy administration (service) custom software platforms. Individually performs hands-on discovery, data modeling, and process engineering to deliver value through life insurance software change. Responsible for collaborating with peers to breakdown problems, identifying solutions and disseminating related tasks. Individually responsible for delivering all new work assigned to meet all new software change related work demand. Responsible for estimating new work with peers and delivering all assigned new work within those estimates. Supports the recruiting and hiring process as requested. Tactical Execution: 10%
Steers teams using all people, process and technology advantages across the company. Ensures teams and individually adheres to all designs, policies, procedures and standards for data security and regulatory compliance. Typically requires at least 5 years of agile software engineering change management experience with at least 3 years in a leadership setting with executive level reporting experience. Typically requires 3 years of custom DTC and agency end-end life insurance software change management and large-scale public facing, direct to consumer e-commerce business process engineering. Typically requires 3 years managing a team of business engineers utilizing agile delivery frameworks including Scrum, LeSS, Lean, XP, Kanban, FDD, BDD, API and UI test automation and supporting tools (Cucumber, JIRA, etc.) for quality control. Must have the ability to simplify large-scale system change related needs to minimize total cost of ownership (ensuing overhead). Must have an agile mindset and insatiable passion for innovation, agile delivery methods and continuous integration. Must be an autonomous team player able to lead effectively while solidifying working relationships at all levels of the organization. Work Setting: This position works in an office setting and remains in a stationary position for long periods of time while working at a desk, on a computer or with other standard office equipment, or while in meetings. Position requires substantial movement of wrist, hands and fingers for continuous computer work. Educational Requirements: B.S. Computer Science or Management Information Systems Computer Skills and Knowledge of Hardware & Software Required: Proficiency in all Microsoft Office software applications: Excel, Visio (UML for business process modeling), Word, Power Point and Project Able to use JIRA, Product Backlog and Sprint Backlog management tracking to perform work and effectively collaborate with all engineers, acceptance teams and customers Able to use SOAP UI (API investigation) to facilitate delivery and analysis as needed Able to use SQL Server Mgmt. Studio (for query authoring) to facilitate delivery and analysis as needed Able to use Eclipse IDE specifically for Cucumber feature file authoring to facilitate delivery and analysis as needed Able to use Cognos and Microsoft Power BI to facilitate delivery and analysis as needed Solid understanding of all infrastructure, software development and release management concepts and fundamentals Proficiency in the use of life insurance new business, underwriting and policy administration software Certifications & Licenses (i.e., Series 6 & 63, CPA, etc.): N/A Position Demands: Quarterly on-site travel to work in offices located in White Plains, NY (Gerber Life HQ), Fremont MI (Gerber Life Operations) and / or Cincinnati, OH (Western and Southern Financial Group HQ). Extended hours required during peak workloads or special projects and off-hour support. On-call and off-hours support will be required periodically to support business needs.
