Business Development Center Agent

Job Summary:The Business Development Center (BDC) Agent at Schlossmann Honda City will play a crucial role in our dealership's success by assisting with the development of new business and strengthening relationships with our current customers. This individual will be responsible for generating leads and scheduling appointments for our sales team, as well as providing excellent customer service and support through various communication channels. The BDC Agent will work full-time, on an hourly basis, and will report directly to the BDC Manager.Compensation & Benefits:Competitive hourly payFull-time schedule with opportunities for overtimeComprehensive benefits package including health, dental, and vision insurance401(k) plan with company matchPaid time off and holidaysEmployee discount on vehicle purchasesResponsibilities:Utilize various communication channels, such as phone, email, and social media, to generate leads and schedule appointments for the sales teamRespond promptly to customer inquiries and provide accurate information about our vehicles and servicesBuild and maintain strong relationships with current and potential customers to promote repeat business and referralsUtilize customer relationship management (CRM) software to track and manage leads and customer interactionsMaintain a high level of professionalism and customer service at all timesCollaborate with the sales team to ensure a seamless customer experience throughout the sales processParticipate in ongoing training and development to stay updated on product knowledge and sales techniquesAssist with various administrative tasks, such as data entry and document organization, to support the BDC and sales team as neededRequirements:High school diploma or equivalent; some college preferred1-2 years of customer service or sales experience, preferably in the automotive industryExcellent communication skills, both written and verbalStrong computer skills and proficiency in CRM software and Microsoft OfficeAbility to multitask and prioritize in a fast-paced environmentPositive attitude and team player mentalityAvailability to work evenings and weekends as neededEEOC Statement:Schlossmann Honda City is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, or veteran status.