Company Description
Wise is a global technology company, building the best way to move and manage the world's money. Min fees. Max ease. Full speed.
Whether people and businesses are sending money to another country, spending abroad, or making and receiving international payments. Wise is on a mission to make their life easier and save them money.
As part of our team, you will be helping us create an entirely new network for the world's money. For everyone, everywhere. More about our mission.
Job Description
Your mission is to help customers have an excellent experience with Wise via phone and email. This isn't your normal call centre and our Customer Service Representatives are here to help millions more potential customers save money by using Wise!
* Provide world-class customer support via emails, phones, and chat channels for Business customers from all over the world* Understand that making a customer happy is crucially important to a business's success and you make that your goal for every contact* Be creative, friendly, and solution-oriented with customers and colleagues* Understand the need to meet expectations, rise above them, and go that extra mile for customers
This role will give you the opportunity to:
* Make an Impact - We're all about intellectual curiosity, growth, and a solution-oriented mindset, because after all, this isn't just a job to us!* Be Yourself - We're looking for team members who have friendly personalities that are fun to work with! We're not interested in drama, only good Karma!* Work Globally - Our customers are all over the world and our team members are just as diverse. We're 5,000+ Wisers strong, with over 90 nationalities working in offices from Tampa to Tokyo, and several places in-between* Inspire Teams - With your ideas, knowledge, self-starting attitude, and customer insight, you'll directly drive innovation and help us make money borderless! Whatever the mission, we get it done!
Qualifications
* Working hours for this role are 12:00pm-8:00pm (your first month or so would be a regular 9am-5pm schedule while you complete your initial paid customer support training). Working times may change in the future depending on the needs of our customers* You have exceptional verbal & written English skills - Phone, email, and chat contacts are the main responsibility for this role, so clear communication is key, and we'll be evaluating yours all the way through from your application to the final interview* You're organised. You're methodical in your approach, with a solution-oriented mindset and the ability to multitask. Your lead will help you develop and remove blockers if they can, but they won't stand over your shoulder. Your lead is entrusting you with the autonomy to meet and exceed your performance metrics and also deliver a great customer experience* You're cool under pressure. You take charge in challenging situations and you keep your composure if things get tense - a fast-paced, ever-changing environment is where you thrive* You're a team-player. You're straight up and honest. You're able to own up to your mistakes and you follow through when you say you will. Most importantly - you understand that having a great working culture is everyone's responsibility, so you treat everyone with respect, you always give a helping hand, and you let our values guide you* You're growth-oriented. You understand that an open feedback culture is there to help you grow. You crave information and love learning new things. You challenge ideas, not people. You see every challenge as a learning opportunity and you're adaptable, learning new systems and processes quickly* You're technically inclined. You're quick behind the keyboard, with a typing speed of at least 35 words-per-minute and you can learn new software and systems quickly - Knowledge of CRM tools (like Zendesk, Twilio, or similar) that support chat, phone, and email channels would be helpful* You're ideally someone who has worked in customer support before (preferably in banking or finance), but we're willing to work with the right person, whatever your experience. We're looking for genuine people who work hard and love helping others, so if that sounds like you, tell us why you're a great fit!
Additional Information
* This is not a remote position, this is a full-time position located in Austin, Texas. Your first 6 months will be 100% in person, at the office, and then you may transition to a hybrid work schedule.* You must already be legally authorized to work in the US. We cannot support visas for this role.* Click here to learn more about the benefits that we offer at Wise
For everyone, everywhere. We're people building money without borders - without judgement or prejudice, too. We believe teams are strongest when they are diverse, equitable and inclusive.
We're proud to have a truly international team, and we celebrate our differences.
Inclusive teams help us live our values and make sure every Wiser feels respected, empowered to contribute towards our mission and able to progress in their careers.
If you want to find out more about what it's like to work at Wise visit Wise.Jobs.
Keep up to date with life at Wise by following us on LinkedIn and Instagram.
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