The Branch Operations Supervisor is based out one of our branch facilities and partners with local Managers and the Sr. Manager of Global Branch Operations with the sales and operations functions for a branch office to increase sales, optimize processes and profitability, and deliver on StoneAge's Assurance Promise for our customers and employees to say, "Why would I choose anyone but StoneAge?". This position must ensure that the branch office creates and executes accurate and efficient order fulfillment, repair, rental, inventory, sales, technical support, and warranty processes.
This position reports to the Sr. Manager of Global Branch Operations and works closely with Engineering, Finance, Operations, Sales, Marketing, and Training teams to ensure the branch offices are executing the company's strategy and maximizing customer satisfaction. The Branch Operations Supervisor leads the branch team in maintaining a strong partnership with our customers, and team members at StoneAge Branches and headquarters in Colorado. The starting salary for this position is $70,000.
Requirements Customer and Technical Support
Develop positive relationships with all customers; strive to deliver world-class customer service and deliver results that inspire our customers to say, "Why would I choose anyone but StoneAge?" Engage with customers in a personable manner, offering technical expertise to address their needs swiftly and accurately. Collaborate closely with the Regional Sales Manager (RSM) and Internal Customer Support to deliver effective solutions and maintain strong customer rapport. Work closely with Sr. Manager to present solutions to customers based on a strong understanding of their needs and the capabilities provided by StoneAge products, submit quotes, and process sales. Ensure timely product delivery to customer sites, including managing expedited delivery services when necessary. Assist with product demonstrations as required. Perform additional duties as requested by the Sr. Manager of Global Branch Operations
Site and Inventory Management
Partner with Sr. Manager to cultivate and manage a high-performing team with strong connections to headquarters and other branches. Develop and implement career development plans for all employees, emphasizing cross-training and professional growth. Review quarterly. Maintain an accurate inventory profile at the branch site, ensuring optimal levels of product, spare parts, and rental/repair inventory. Ensure that all inventory is tracked in the ERP system. Enforce inventory control procedures, conduct monthly cycle counts and adjust stocking levels as needed. Supervise all inventory management operations, including receiving, shipping, and product transfers. Provide feedback to Sr. Manager regarding customer needs and strategies for meeting them. Collaborate with the Finance Department to promptly address customer and accounts payable issues. Rental and Repair Management
Partner with Sr. Manager to understand the financial health of the rental fleet, maximizing balancing product availability and utilization. Work with other branches to source equipment during peak activity. Coordinate logistics for equipment rental and sales, ensuring seamless operations. Generate rental contracts, repair quotes and invoices. Maintain the functionality and quality of rental equipment, ensuring availability and tracking all rental products and spare parts in the ERP system. Supervise timely and high-quality repair of select StoneAge products, implementing processes to track customer tools undergoing repair and spare parts. Provide customer support for rentals and repairs, helping with job planning and equipment configuration. Culture Expectations:
Prioritize exceptional customer service. We are a hardworking, trustworthy team that brings 100% everyday – you'll never hear "it isn't our job". We are agile, embrace change, strive to be our best, and think creatively to solve problems. We bring joy, fun, and humor to our daily work. Attitude is contagious, we try to leave behind a positive one. Listen actively, respect others, and promote collaboration. Adopt an "Own-it" mentality, embodying teamwork, self-leadership, and humility. The Branch Operations Supervisor must:
Minimum of 2 years of experience supervising or coordinating a rental or sales operation. Prefer 2+ years managing others, providing performance feedback and helping develop career development plans.. Proficiency in Project Management principles and tools. Be self-motivated, disciplined, and able to work independently.? Ability to establish and maintain positive working relationships with employees at all levels and effectively communicate with management and team members. Agility and flexibility to adapt to customer needs. Strong communication skills with resellers, customers, and all StoneAge departments, prioritizing customer service. Ability to cultivate relationships with customers and dealers to expand market share. Familiarity with ERP, CRM, and Microsoft Office software. Embrace and demonstrate the StoneAge "OWN IT" mindset and behaviors daily. Be a good teammate Practice self-leadership Be humble OTHER INFORMATION
This position is based out of our (fill in for posting with appropriate branch). Extended working hours may be needed at peak times or when short-staffed. Flexibility to adjust priorities and accommodate differing time zones. Availability for off-hours and on-call duty as required. Ability to lift heavy loads using proper techniques outlined in the StoneAge Employee Handbook. We embrace diversity and value the unique talents and strengths of our employees and the communities we serve. Benefits StoneAge offers a comprehensive benefits program that includes: Group health, dental, and vision insurance Life insurance Long-term disability insurance Paid time off Paid holidays 401(k) plan with a guaranteed match Paid parental leave Wellness rewards program, and much more! Even more exciting, we are an employee-owned company with profit-sharing and an Employee Stock Ownership Plan ('ESOP') , in which shares of company stock are allocated to eligible employees each year.
Our 'Own It' mindset captures what many of us consider the biggest benefit of all: a highly engaged, collaborative workplace where everyone matters and every employee makes a significant impact.
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