Job Description
Job Description Description:
Oversees landscape maintenance, enhancements and snow seasons from prep, production, billing, and Customer satisfaction
Ensures landscape maintenance, enhancements, and snow account renewals through timely and quality performance
Responsible for inspecting properties and ensuring that quality is met at all times
Develops, clarifies, and defines all work standards; Identifies, develops, and implements needed systems and procedures for continued improvement
Serve as a member of senior management leadership team.
Manages customer relationships to ensure continuous sales growth and excellent customer service
Maintains continuous communication with internal and external contacts and participates in meetings and other companywide initiatives as needed
Oversees weekly Production Meetings and performs weekly One-On-Ones with Operations Managers, Operations Administration and Mechanics
Oversees damage repairs of customer and company property, vehicles, equipment, and machinery while monitoring cost and efficiency
Performs snow removal duties if needed during snow season while ensuring proper safety procedures
Responsible for answering questions to customers that relate to various topics of landscape management, snow removal, and enhancements. Ability and knowledge to identify various plants, shrubs, and other herbaceous plants as well as weeds, pests, insects, diseases, moss, and plant disorders to be able to answer customer's and employee's questions
Complies with company safety policy at all times and ensures that all maintenance, installation, and snow removal tools are used according to company safety policy and manufacturers recommendations while ensuring that staff members follow same procedures at all times
Responsible for operating and maintaining vehicles and equipment while following safety and operator's manual guidelines
Monitors and analyzes the financial performance of landscape projects to ensure timeliness, profitability, and customer satisfaction
Reviews efficiencies, job costing and purchasing
Assists President with all foresight, planning, development, and strategy
Assists in yearly operating budget process and monitors accounts monthly, Reviews monthly P&L
Requirements:
Ability to define problems, collects data, establishes facts, and draw valid conclusions.
Ability to interpret an extensive variety of technical instructions in mathematical or diagram form and deal with several abstract and concrete variables.
Intermediate personal computer skills, including electronic mail, routine database activity, word processing, spreadsheet, graphics, etc.
Must be able to prioritize, organize, and delegate assignments.
10 plus years in commercial landscape with a focus on maintenance.
College degree required; horticultural degree preferred.
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