Branch Manager

Heartland Acoustics & Interiors is the leading subcontractor of suspended acoustical ceilings, specialty metal ceilings, wood ceilings, security ceilings, acoustical wall panels, acoustical sound treatments, stretch wall & ceiling systems, architectural panel systems, demountable partitions, acoustic pods, interior & exterior cladding, rainscreen systems, and perforated metal panels. Having experienced growth and consistent client satisfaction for over twenty-five years, Heartland Acoustics & Interiors, headquartered in Colorado, has offices in Denver, San Diego, Austin, Seattle and Raleigh-Durham. The company is positioned to become the construction industry's preferred ceiling and specialty contractor in their markets and we are looking for a new Branch Manager in our North Carolina Branch.
Additionally, Heartland believes in caring for those that make our business prosper and we strive to be an employer of choice! We offer competitive salaries, and a comprehensive benefit package that includes medical, dental, vision and life insurances, along with AFLAC, FSA and HSA options, concierge assistance for personal work/life balance, Metlaw legal assistance, paid time off, company paid long term and short term disability, a matching 401(k) plan and so much more! Does this sound like a fit for you? Please read on!
Position Summary:
The Branch Manager will provide the necessary leadership to plan, organize, direct, coordinate, and control the Company operations for a branch location. This position will implement the general policies set forth by the Director of Operations and the President and assure that each of the Company's managers establishes his/her own departmental operating policies to achieve the Company's objectives. This position is responsible for achieving or exceeding the budgeted sales and profits as presented by the Director of Operations and the President and produce enough new profitable business to ensure the growth and profit goals of the Company.
This position requires an exceedingly well organized and flexible person who enjoys the challenges of supporting a group of diverse people and programs. This person should have the ability to work independently and foster a team-oriented, collaborative environment, work under pressure, be proactive, and express a high level of professionalism. Expert level verbal and written communication skills, strong knowledge of Microsoft Office, and attention to detail are also important. This position deals with assertive personalities in a highly competitive industry and can be stressful.
Essential Duties and Responsibilities:
1. Keep the Director of Operations apprised of activities in the Operations Department.
2. Maintain and promote the Company's Mission and Vision Statement.
3. Ensure that all Company transactions are conducted in an ethical and prudent manner.
4. Operate the Department within budgetary guidelines.
5. Fairly and consistently apply Company and personnel policies.
6. Perform Project Management of jobs as needed by the department.
7. Schedule production and supervise and perform Operations Department work to meet all work order commitments on time, at or under budget, and to customer and Company specifications and quality control standards.
8. Submit accurate and timely reports documenting Operations Department activities to the Director of Operations, including those for production activity and scheduling.
9. Develop and submit to the Director of Operations for approval, a Company operating budget no less than 30 days prior to the close of the Company's fiscal year for the subsequent fiscal year.
10. Remain visible in the business community and in the marketplace in which the Company operates and provides a positive and professional image for the Company.
11. Continually strive to conceive new ideas, products, and/or services for the Company to achieve its primary goal of increasing profits, in an ethical and moral manner.
12. Settle all customer complaints at this level and seeks guidance of the Director of
Operations or President as required.
13. Interview to fill production positions with qualified personnel. The Director of Operations will assist with hires and compensation.
14. Maintain a well-groomed, professional appearance appropriate for the position and situation.
15. Within budgetary guidelines, purchase production supplies in a manner to minimize Company costs while preventing out-of-stock conditions from restricting production.
16. Attends trade shows, conventions, seminars, and other meetings to enhance his/her professional knowledge and to promote the Company. Attendance may be directed by the Director of Operations.
17. Research and recommend measures to the Director of Operations and the President to improve production efficiency, product quality, and safety.
18. Keep up to date on the events in the industry and marketplace in order to take advantage of new changes.
19. Remain in constant contact with established customers to ensure their satisfaction with the products and the company's services.
20. Meet regularly with the support staff to ensure proper information flow and adherence to stated goals and objectives.
21. Complete and submit all reports required and requested in a complete and timely manner.
22. Contact enough potential customers in order to achieve the volume of sales needed to meet the Company's goals set for sales, market share, and market segmentation to enable the Company to reach growth objectives.
23. Ensure the acquisition of potential customers by appropriate means including, but not limited to, direct mail, advertising, promotions, referrals, and direct sales calls.
24. Ensure that an accurate recording system is maintained on all proposals submitted to customers.
25. Follow the proper implementation of normal operating procedures.
26. Conduct periodic performance reviews on or before the applicable due date(s) for all personnel reporting to this position and requires all supervisory subordinates to conduct performance reviews on their direct subordinates on or before the applicable due date(s).
Other Duties and Responsibilities:  Various other duties may be assigned by the Director of Operations and the President.
Supervisory Duties:  The following positions report directly to the Operations Manager:
1. Project Managers
2. Project Assistants
3. Estimators
4. Superintendents
Working Environment & Physical Activities:  This position will be working primarily indoors in a smoke-free environment. The physical demands described here are representative of those that must be met by the employee to successfully perform the essential functions of this job. General demands in this position may result in high job stress.
1. BODY POSITIONS: While performing the duties of this job, the employee is regularly required to stand for long periods of time, sit and walk. May be required to crouch, squat, kneel and crawl.
2. BODY MOVEMENTS: The employee must have a full range of body movements including the full use of hands and fingers to grasp and lift, push, pull and carry various construction materials. The ability to bend the body, to reach for objects, and to crouch when needed are also required.
3. BODY SENSES: Must have command of senses: sight, hearing, touch and smell. Specific vision abilities required include vision for color, peripheral, close vision, depth perception, and the ability to adjust focus.
4. STRENGTH: Must have the ability to occasionally lift 25 pounds with regularity.
Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions of this job. Minimum Qualifications:
1. Five or more years of experience as a manager of an equivalent construction related company with a minimum of three direct reports.
2. High school diploma or equivalent.
3. Ability to guide, direct and coordinate multiple departments with 10 or more employees.
4. Ability to read, analyze and interpret financial reports, legal documents, and industry/trade magazines.
5. Ability to respond to common inquiries or complaints from customers, regulatory agencies, and members of the business community.
6. Ability to understand the needs of business accounts through conversational interactions.
7. Ability to do routine business math calculations including computation of sales costs and quotes and develop reports assessing actual results vs projected budgets.
8. Excellent knowledge of the Company's industry and trends impacting its business.
9. Become an active member of the community by being a member and participant in several influential trade organizations.
10. Possess excellent computer skills including all MS Office applications (Word, Excel, Outlook).
11. Proven ability to actively participate in company/department functions and projects.
12. Ability to effectively communicate, in English, both verbally and in writing.
Preferred Qualifications: (but not required)
1. Subcontractor experience
2. College degree in Construction Management, Business, or related field
Visit our website and check out the work we're proud of! Qualified candidates should apply by replying to this posting and attaching your resume for review.
We are an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws.
This policy applies to all employment practices within our organization, including hiring, recruiting, promotion, termination, layoff, recall, leave of absence, compensation, benefits, training, and apprenticeship. Hiring decisions are based solely on qualifications, merit, and business needs at the time.