Job Description The Booth Attendant Cashier is responsible for providing professional and courteous service to each and every guest. They will be responsible for exceeding guest expectations through positive interactive skills.
Job Responsibilities:
Responsible for handling all financial transactions to ensure cash bank is accurately balanced at the end of each shift. Responsible for maintaining the Wynn standards of service with guests and coworkers at all times. Responsible for delivering and maintaining the Forbes 5-Star level of service. Responsible for operating the computerized valet parking service (CVPS) computer in the valet booth. Inputs all data from Valet Parking Tickets into the computer in an efficient and accurate manner. Reports issues and/or potential problems to immediate supervisor. Responsible for answering the phone in a professional and timely manner. Provides professional and courteous customer service to each and every guest while maintaining a sense of urgency at all times. Ensures the Wynn standards of cleanliness and appearance for all areas. Works with safety as a priority, and follows department and company safety standards. Knows and adheres to Wynn and departmental policies and procedures, embrace company culture and take pride in the resort and amenities. Understands and well versed in the resort, hotel features and services including all outlets, hours of operation, activities and events available to guests.Attends required training classes and incorporates new knowledge gained into daily work practices. Awareness of guest experience at all times, smiles and makes eye contact and communicates professionally. Performs all other job related duties as assigned. Qualifications Minimum of two years customer service experience. Previous Front Services experience is preferred, but not required. Previous cash handling experience is preferred, but not required. Candidate must be able to work efficiently within a team environment. Candidate should be knowledgeable about the Las Vegas area and attractions. Must possess a positive, "whatever it takes" attitude. Must have an open mind and willingness to learn new processes, concepts and ways of approaching guest and coworkers. Must possess excellent communication skills. Able to multitask. Candidate must be well groomed and professional. Must be able to communicate English with guests, management, and other employees to their understanding. Additional foreign language a plus. Must be available to work all shifts and days including opening and closing shifts. Able to work a flexible schedule that changes according to business demands. Willingness to maintain the highest level of confidentiality regarding guests and staff. Combination of education equivalent to graduation from high school (High school diploma) or any other combination of education, training and experience that provides the required knowledge, skills and abilities. Candidates must have a valid Nevada Driver's License. Must be 18 years of age or older. Additional Information Wynn Resorts is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. Wynn Resorts does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state or local laws.
