Body Shop Customer Service Representative

Mercedes Benz of Atlanta Northeast is seeking a Customer Service Rep to help be a part of an efficientand profitable Collision Center Department. We are a family of Mercedes-Benz enthusiasts warmlyserving fellow Mercedes-Benz enthusiasts! We are conveniently located in Duluth, Georgia. We prideourselves in being well-established, well-rooted, and well-capitalized.We have a great history of providing excellent career opportunities for sharp, energetic people. If you'relooking for an opportunity to be appreciated and involved in your career, your search is complete.What We Offer:Free Health Insurance Option Available401k Match Options AvailableHSA company match contributionDental and Vision Insurance AvailablePaid Vacations, Holiday Pay, PTO payCareer advancement opportunities, promote from withinDiscounts on products and servicesFamily owned and operatedLong term job securityResponsibilities:Greet customers and provide a warm and friendly welcome to the body shopConduct initial walk-throughs with customers and document any damages or concernsCommunicate with insurance companies to facilitate the repair processSchedule appointments and provide customers with updates on their vehicle's repair statusMonitor and manage repair timelines to ensure timely completionCommunicate any delays or changes in repair timelines to customersEnsure customer satisfaction by addressing any concerns or complaints in a timely and professional mannerMaintain accurate and organized records of repairs and customer interactionsCollaborate with other departments to provide exceptional customer service and resolve any issues that may ariseFollow all company policies and procedures to ensure a safe and efficient work environmentRequirements:High school diploma or equivalentPrevious customer service experience, preferably in the automotive industryKnowledge of basic automotive repairs and terminologyExcellent communication and interpersonal skillsStrong organizational and time-management skillsAbility to multitask and work in a fast-paced environmentProficient computer skillsValid driver's license with a clean driving recordMust be able to work flexible hours, including evenings and weekends as neededEEOC statement:Mercedes-Benz of Atlanta Northeast is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability status, protected veteran status, or any other characteristic protected by law.