In this position, you'll utilize your Bilingual Spanish communication skills to deliver exceptional customer service to our diverse patient base. Join us in making a meaningful impact in our patients' experience
Candidates with experience in retail and restaurant service are strongly encouraged to apply. We offer Paid Training. Training is On-site at our Cedar Bluff location in Knoxville, TN. (4 weeks 8am - 5pm) **NOW OFFERING A $750.00 SIGN-ON BONUS PLUS QUARTERLY INCENTIVES** TeamHealth has immediate openings for Bilingual Spanish Customer Care Agents: Starting at $13.60/hr with higher pay depending on experience Option to work Full-Time or Part-Time Potential to work from home after successfully completing on-site training Option to set your own schedule We are open Monday- Friday, 8am - 8pm (employees may volunteer to work Saturdays but not required) We offer medical, dental, and vision benefits to employees working 32 hours or more, ensuring their well-being and financial security Benefits: Generous Personal Time Off 8 Paid Holidays per year Quarterly bonus plans- gives you the chance to add to your income! Business casual dress code- we want you to feel comfortable at work! Learning and Development- internal subject matter experts offer ongoing training to get you up to speed Wellness programs that focus on emotional, social, physical, and financial wellbeing Flexible work schedule What You'll Love About TeamHealth: Wellness programs - Our LiveWell program focuses on supporting you with all of your well-being needs so you can thrive Physically, Emotionally, Socially, and Financially! Work that Stays at Work. Your time off is yours! Health Benefits. Medical with HSA and FSA options, dental, vision, and life insurance. Prepare for the Future. 401K program (Discretionary matching funds available) JOB DESCRIPTION OVERVIEW:
This position is primarily responsible for answering patient inquires with exceptional customer service, while maintaining positive patient relations.
ESSENTIAL DUTIES AND RESPONSIBILITIES: Provide service to patients in a professional manner. Provide excellent, concise communication. Learn and understand ETM software operation. Learn and understand billing and account operations. Answers and documents all telephone inquiries. Research and resolve problems with patients bills. Updates patients' insurance coverage as needed. Prints courtesy claims and itemized statements. Rebills accounts after receiving insurance information. Arranges financial agreements with patients using budget plan as needed. Performs other duties and assignments as requested. QUALIFICATIONS / EXPERIENCE: High school diploma or equivalent required Understanding and familiarity with Microsoft Windows environment Ability to speak, listen and type simultaneously Strong communication skills (oral and written) required Previous medical billing and customer service experience a plus
