Title: Bilingual Telesales Agent
Location: REMOTE
Assignment Starts: 7/22/24.
Training Hours: Monday – Friday: 9am- 5:30pm EST
Hours: MUST be flexible to work any shift between the hours of 8am-8pm EST (7 days per week), will only be required to work 5 days per week.
Pay: $23.00 per hour PAID WEEKLY
Special details: Must pass background. Successfully complete required background screening and fingerprinting required for this role.
Summary:
Assist individuals with identifying the best health insurance product to meet their individual needs in a call center environment. You will provide a consultative sales experience that will focus on improving the health care of our current and future members. You will work with the customer to create solutions and ensures a smooth sales process while achieving sales goals. Calls will be primarily in-bound with the goal of enrolling the customer into a health plan. Outbound calls will also be required to follow up and close the sale or support marketing campaigns to convert leads into sales opportunities. The essential functions listed represent the major duties of this role, additional duties may be assigned.
Sales:
•Present and explain recommended product solutions, including benefits, features, company services, operation processes, present alternatives as appropriate.
•Generate customer sales via qualified inbound calls/outbound opportunities based off client expectations.
•Identify and cross-sell prospects on various product offerings.
•Respond to customer inquiries regarding product offerings.
•Deliver a best-in-class customer experience through a knowledgeable, positive, professional interaction.
•Help customer select appropriate health solutions by identifying and overcoming buying obstacles.
•Drive growth by exceeding sales goals and objectives.
•Exceed all company and client driven metrics for sales revenue, retention rates, and service level expectations.
Compliance:
•Strive to resolve customer issues on the first call and log all information.
•Follows compliant sales scripts, and compliance procedures.
•Researches and resolves disputes and problems within established guidelines.
•Completes, processes, and maintains applicable paperwork and records.
•Facilitates correct application process.
Attributes:
•Self-Directed and Goal Oriented with a focus on achieving sales success.
•Effective Written and Verbal Communication Skills
•Ability to build trust and rapport with customers.
•Proficient typing skills, and the ability to navigate technology systems, including web sites, e-mail.
•Experience with listening and relating key information to comparable selling situations to apply appropriate responses and actions.
•Ability to be flexible with role needs and changes.
•Comfortable with receiving feedback and direction
•Ambitious and curious to succeed in role.
•Well-developed interpersonal skills
•Demonstrated time management skills and the ability to manage multiple priorities.
•Experience working independently and as part of a team.
Knowledge/Qualifications:
•1 Year Commissioned & Bonused Sales Experience
•1 Year Call Center Experience
•1 Year Health Insurance Experience
Education/License's/ License Captivity Required:
•High School Diploma or GED
•2-40 or 2-15 License (Florida) or state equivalent health insurance license.
AppleOne is proud to be an Equal Opportunity Employer. We believe in people, and we are committed to working with people of all backgrounds and connecting them with clients and companies who share our goals of diversity and inclusiveness. All qualified applicants will receive consideration for employment without regard to race, religion, ancestry, color, national origin, age, gender identity or expression, genetic information, marital status, medical condition, disability, protected veteran status, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable federal, state, or local laws..
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For temporary assignments lasting 13 weeks or longer, the Company is pleased to offer major medical, dental, vision, 401k and any statutory sick pay where required.
We are committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation for any part of the employment process, please contact your staffing representative who will reach out to our HR team.
AppleOne participates in the E-Verify program in certain locations as required by law. Learn more about the E-Verify program.
Additional Skills Bonus:
•$600 for the first month
