Benefits Specialist I Location Allentown, PA (Downtown area) : Company Summary Statement : As one of the largest investor-owned utility companies in the United States, PPL Corporation (NYSE: PPL), is committed to creating long-term, sustainable value for our 3.5 million customers, our shareowners and the communities we serve. Our high-performing regulated utilities — PPL Electric Utilities, Louisville Gas and Electric, Kentucky Utilities and Rhode Island Energy — provide an outstanding experience for our customers, consistently ranking among the best utilities in the nation. PPL's companies are also addressing challenges head-on by investing in new infrastructure and technology that is creating a smarter, more reliable and resilient energy grid. We are committed to doing our part to advance a cleaner energy future and drive innovation that enables us to achieve net-zero carbon emissions by 2050 while maintaining energy reliability and affordability for the customers and communities we serve. PPL is a positive force in the cities and towns where we do business, providing support for programs and organizations that empower the success of future generations by helping to build and maintain strong, diverse communities today. Overview: This position will operate on a hybrid schedule and may be based out of Providence, RI, Louisville, KY or Allentown, PA Under general supervision, administers one or more benefit programs. Collaborate with teammates to ensure tasks necessary to maintain accurate administration of company benefit offerings are completed timely. Maintains benefit records and prepares documents necessary for implementation of benefit coverage. Implement changes to benefit plans or administration that comply with applicable legal requirements and union agreements. Assists in the development of communications strategies and delivers communications in individual or group settings Consults with and advises employees on eligibility for benefits and claims procedures. Provides a high level of HR customer service. This is an entry level position of the job family. Responsibilities: Maintains confidential Company and employee information related to benefits programs and plans. Administers benefit programs including medical, dental, vision, life insurance, flexible spending accounts, health savings accounts, employee/dependent eligibility, and long-term disability. Assist in vendor management activities to ensure accurate and timely completion of tasks and resolution to employee questions. Assist employees and other benefits staff members in solving program/vendors problems concerning complex eligibility and claims issues. Provide administrative support for benefit program activities, such as open enrollment, welfare plan administration and retiree medical programs across the enterprise. Monitors transmission of enrollment to third party vendors and reconciles eligibility on a regular basis to ensure accuracy of enrollment records for employees and retirees across the enterprise. Responsible for payments to benefit plan vendors and consultants. Regularly updates and maintains the Cost Report and other reports as directed. Provide daily telephone and email customer service to employees and retirees for resolution of claim problems, and other insurance related issues and questions. Maintains active, terminated and retiree files. Provides administrative support for the benefits staff when necessary. Conducts employee meetings when requested to provide an overview of employee benefits, including new hire orientation. The company reserves the right to determine if this position will be assigned to work on-site, remotely, or a combination of both. Assigned work location may change. In the case of remote work, physical presence in the office/on-site may be required to engage in face-to-face interaction and coordination of work among direct reports and co-workers. Qualifications: Basic Qualifications Associate degree in HR, business or an equivalent of 2 years' experience in an administrative role, preferably in a benefits department or human resources capacity. Candidate must possess excellent interpersonal skills. Proficient in use of MS business applications (Word, Excel, Power Point), windows-based software and Internet Preferred Qualifications Ability to multi-task in a fast-paced team environment with a strong attention to Strong customer focus and commitment to quality work Excellent communication Demonstrated ability to prioritize requests, resolve issues on a timely basis, and meet Ability to handle sensitive and confidential information and Experience in a PeopleSoft and/or HCM *PpSe*
