Batch Operator Assistant

Job Description and Duties The student assistant will perform a variety of tasks requiring strong innovative problem-solving skills to support unit services, processes, and defined procedures. Assist and perform the less analytical studies to ensure the departments daily and nightly batch jobs are prepared and processed to produce the most up to date system information for business areas throughout FTB and other state agencies. Will also work to resolve the least complex Level 2 incidents by providing incident analysis, escalation, and resolution for the Taxpayer Folder, Case Management, and Inspector applications.
About the Technology Services Division (TSD)
The mission of TSD is to securely deliver and support information technology solutions and services essential to the success of the FTB's mission. By acting on our TSD mission, we will realize our vision of a collaborative and diverse team of IT experts who further innovation and empower our business partners to accomplish their goals. Read more .
Learn more about other FTB technical roles .
Need help understanding the hiring process or have questions about FTB? We'd love to talk to you! Before applying, read through these or contact us at . Please include the job control (JC) number and the position title in the subject line.
Additional positions may become available (RPA ******** & ******** ). Please complete this optional survey letting us know how you heard about this position by You will find additional information about the job in the .
Working Conditions This position is not eligible for remote working. In-office presence required.
Special Requirements The position(s) require(s) a Background Investigation be cleared prior to being hired. This business uses E-Verify in its hiring practices to achieve a lawful workforce. E-Verify is a web-based system that allows enrolled employers to confirm the eligibility of their employees to work in the United States. For more information about E-Verify, please go to  . Must be a college student enrolled in classes during the regular term (Fall, Spring and Winter, if applicable), at an accredited college or university and carrying a minimum of six semester units (or nine quarter units for undergraduate students), with a grade point average of 2.0 or higher. Students who are majoring in, enrolled in, and/or have been enrolled in curriculum relating to Business, Information Technology, Communications, Public Policy or equivalent are encouraged to apply. CALIFORNIA CODE OF REGULATION, SECTION 172: All candidates for, appointees to, and employees in the state civil service shall possess the general qualifications of integrity, honesty, sobriety, dependability, industry, thoroughness, accuracy, good judgment, initiative, resourcefulness, courtesy, ability to work cooperatively with others, willingness and ability to assume the responsibilities and to conform to the conditions of work characteristic of the employment, and a state of health, consistent with the ability to perform the assigned duties of the class. Where the position requires the driving of an automobile, the employee must have a valid state driver's license, a good driving record and is expected to drive the car safely. The foregoing general qualifications shall be deemed to be a part of the personal characteristics of the minimum qualifications of each class specification and need not be specifically set forth therein.
**IMPORTANT NOTICE** As required by the department's rules of conduct, all employees of the Franchise Tax Board (FTB) must be in compliance with the California Revenue and Taxation Code. During the background investigation portion of the hiring process, FTB will review return information to verify California state income tax compliance. Any failure to comply with the California Revenue and Taxation Code may prevent you from being hired at FTB. You must verify your filing status by calling to resolve any potential tax compliance issues, prior to submitting your application and seeking employment with FTB. All applicants not currently employed with the Franchise Tax Board will be subject to a pre-employment background investigation. The investigation will consist of completion of a pre-employment questionnaire, fingerprinting, and an inquiry to the Department of Justice to disclose criminal records. We comply with the Americans with Disabilities Act. Persons with hearing or speech impairments, call TTY/TDD . Desirable Qualifications In addition to evaluating each candidate's relative ability, as demonstrated by quality and breadth of experience, the following factors will provide the basis for competitively evaluating each candidate:
We encourage applications regardless of whether you think you meet 100% of these skills below. Please highlight your knowledge, skills, and experience related to the below desirable qualifications in your application package.
Major in an IT related field (Electrical Engineering, Computer Engineering, Computer Science, Information Systems, etc.) currently enrolled in college with at least 12 completed units Positive Attitude, adapts well to frequent change, dependable with excellent customer service and analytical skills Possess technical writing skills Attention to detail, conscientious about work products Ability to work in both a team environment and independently, communicates effectively in writing and verbally Able to multi-task while maintaining accuracy Willingness to learn, takes direction, and asks questions to clarify assignments when needed Experience creating and modifying documents in Microsoft Word and Excel Experience using Microsoft Outlook, Power Point, Visio, and SharePoint Experience following written procedures Able to work 20-32 hours a week Benefits Benefit information can be found on the CalHR website and the CalPERS website.
In addition, Franchise Tax Board offers the following: Convenient transportation and commuting options include : Light Rail stop, bicycle lockers, free parking, and carpool/vanpool opportunities On site conveniences include: A variety of dining options Additional Application Instructions A complete application package must be received in the Classification & Hiring Unit or postmarked by the final filing date and must include: Completed employment information on the STD. 678, including the "From" and "To" dates, "Hours Per Week," and "Duties Performed" fields for all jobs listed in the "Employment History" fields (resumes do not take the place of these fields on the STD. 678) All of the required documents listed in the "Required Application Package Documents" section The position number and job control number in the job title line of the STD. 678, if submitting a paper application package (these numbers will auto-populate in the job title line of the STD. 678 if submitting an electronic application through your CalCareer Account) A signature, if submitting a paper application package Candidates who do not follow all of the listed application instructions may be eliminated from the selection process. All submitted information will be screened and the most qualified candidates will be invited to an interview. Electronic applications submitted through your CalCareer Account are highly recommended. If you are unable to apply electronically through your CalCareer account, please mail a completed and signed STD. 678 and application package to the mailing address provided above in the "Application Instructions" section.
Do not include full Social Security Number, method of eligibility, and LEAP information in your application package. Required Application Package Documents
The following items are required to be submitted with your application. Applicants who do not submit the required items timely may not be considered for this job:
Current version of the State Examination/Employment Application STD Form 678 (when not applying electronically), or the Electronic State Employment Application through your Applicant Account at All Experience and Education relating to the Minimum Qualifications listed on the Classification Specification should be included to demonstrate how you meet the Minimum Qualifications for the position. Resume is required and must be included. Other - A cover letter is required and must be included
Other - REQUIRED: If you are basing your eligibility on educational requirements, you MUST provide a legible copy of your transcripts as proof of meeting the education requirement as listed in the Classification Specification (please see the Class Specification located under "Minimum Requirements" on the left-hand side of this job posting). Applicants with foreign transcripts must provide a foreign transcript evaluation that indicates the number of units to which the foreign course work is equivalent. Transcripts and evaluations may be official or unofficial; please redact birthdates and social security numbers. If you are not basing your eligibility on an educational requirement, you may instead use the bypass option (when applying, select Choose/Upload for the required document and then select Bypass File).