- Are you someone who pays attention to every detail and strives to make events even more special? Do you enjoy leading a team of dedicated servers to bring the party planner's vision to life? If so, the Banquet Captain role may be perfect for you. As a Banquet Captain in Fairport, NY, US, your responsibilities would include: * Understanding and executing the guest's vision by reviewing the BEO and ensuring all arrangements meet expectations. You should also be proactive in suggesting additional services or upgrades when appropriate. * Acting as the main point of contact for the event, making sure everything is set up as planned. Guests may look to you for assistance if their needs are not met or if they have any questions or concerns. It is crucial that you stay focused on the event and be prepared to handle any issues that may arise. * Providing exceptional hospitality by delivering friendly and professional service that wows the guests. You will also be responsible for inspiring, training, and directing your team to maintain the same 'can do' attitude, ensuring that every event runs smoothly. * Prioritizing safety and security by following the established policies and procedures of the hotel. You should anticipate potential problems and promptly report them to management. Holding a current ServSafe certificate and alcohol certification is a requirement for this position.Responsibilities:Must be able to understand Event OrdersAbility to cultivate relationships with multiple departments- banquet staff, culinary staff, and the sales teamExhibit excellent customer service skillsMaintain control of the staff working the eventAbility to multitask due to the potential of multiple events taking place at onceQualifications:At least 2 years of progressive experience in a food & beverage, with prior supervisory experience preferredLong hours are sometimes required. Medium work with the need to exert up to 50 pounds of force occasionally, and/or up to 20 pounds of force frequently or constantly to lift, carry, push, pull, or otherwise move objectsAbility to work under variable temperatures and noise levelsMust work well in a high energy / high-stress environment and have the ability to multitaskMust be able to work flexible schedules due to busy demandsAbout Company:When you become part of the Woodcliff team, you enter into a rich tradition of extraordinary hospitality that spans over 35 years. We are dedicated to fostering an environment of support and respect, where our team members are inspired to tap into their innate professional abilities and excel in their careers while genuinely enjoying what they do – serving our valued guests.Recently named the Best Hotel in Rochester, Woodcliff Hotel Spa has a 30-year legacy of exceptional hospitality. Our iconic hotel, spa, restaurant, and golf course, are quietly situated atop the highest point in Monroe County, offering stunning views of the Bristol Hills and Rochester skyline.While Woodcliff is a stunning property, it is our team who truly bring it to life. Their dedication has propelled us to become an industry-leading hotel for over 30 years. If you share our unwavering passion for hospitality that exceeds expectations, we eagerly await hearing from you.
