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Job Description Banquet Captain (On-Call) The Banquet Captain is responsible for maintaining the high service standards of the Fairmont Hotel Austin. The Banquet Captain is responsible for organizing and carrying out the functions of the Banquet Department. These functions may include but are not limited to, staffing, scheduling, inventories, ordering, BEO updates, reviews and meetings, Banquet Invoice tracking, Billing and review, coaching and counseling, room set-up prep, room break-down prep, and other Banquet management related responsibilities.
What you will be doing:
Reporting to the Director of Banquets , responsibilities and essential job functions include but are not limited to the following:
Maintain close guest contact and banquet staff contact Clearly communicate verbally and in writing with Banquet staff, kitchen staff and other hotel departments Make management decisions in the best interest of the hotel and the guest Review and maintain high quality of set-up, service and follow-up for Banquet events Accurately tally beverage consumption sheets in a timely manner Accurately and efficiently process Banquet checks (post, client signatures, close and process) Abide by Banquet service standards Direct multiple events at the same time Lead Banquet Servers, Housemen and kitchen personnel in teamwork Train and follow up on service standards Provide excellent overall design and décor of banquet space, even in the absence of client provided supplies Secondary skills such as bartending, serving, room set-up and break-down Other duties as assigned SUPERVISORY RESPONSIBILITES
Directly supervises Banquet Servers, Banquet Housemen and Banquet Bartenders, alone or in tandem with other Banquet Captains and the Director of Banquets or the Assistant Banquet Manager. Physical Aspects of Position (include but are not limited to): Constant standing and walking throughout shift. Frequent lifting and carrying up to 50 lbs. Occasional kneeling, pushing, pulling, lifting. Occasional ascending or descending ladders, stairs, and ramps. Qualifications Your experience and skills include: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Previous leadership experience required (in a Event operations setting). Ability to work under pressure in fast paced environment. Strong interpersonal and problem-solving abilities. Working Knowledge regarding labor forecasting, scheduling and expense forecasting is an asset. Strong interpersonal and problem-solving abilities. Computer knowledge in Microsoft Window applications required. University/College degree in a related discipline an asset. Highly responsible & reliable. Ability to work cohesively as part of a team. Ability to focus attention on guest needs, remaining calm and courteous at all times. Must be legally eligible to work in Canada. The hotel is unable to assist candidates in obtaining work authorization documents. Additional Information Fairmont Austin offers1,048 Luxury rooms along with oveer 140.000 square feet of meeting and event space. this is your opportunity to be part of the most innovative and passionate. Team in the United States
We are an inclusive company, and our ambition is to attract, recruit and promote diverse talent. Fairmont Austin is proud to be an Equal Opportunity Employer
