Automotive Service Manager

Job summary
Automotive Service Manager position at Christian Brothers AutomotiveResponsible for managing daily operations and ensuring customer satisfactionRequires 5 years of experience in Automotive Customer Service & Service Sales
Job seniority: mid-to-senior level
Responsibilities
• Manage office and shop personnel and daily operations• Follow and enforce company policies and procedures• Ensure quality of work, attitude, and performance meet customer satisfaction goals• Develop customer estimates and work orders• Assign work orders to technicians• Ensure selection of quality parts• Open and close stores on a daily basis• Perform accounting closing and balancing procedures• Perform reconciliations, audits, and report analysis• Greet and communicate with customers before, during, and after service
Requirements
• 5 years work experience in Automotive Customer Service & Service Sales• Supervisory or Management experience in the Automotive Industry• Proficiency in Windows based computer software and automotive store applications• Experience in TekMetric software application preferred• Graduation from an industry recognized service training program preferred• ASE Service Consultant certification or equivalent experience• Current driver's licenses with acceptable driving record• Physical requirements: being on feet for majority of workday, occasionally lifting heavy objects, driving manual transmission vehicles, using keyboard and mouse, using standard handset phone
Key Skills Needed
• Experience in Automotive Customer Service & Service Sales• Supervisory or Management experience• Proficiency in Windows based computer software• Ability to use TekMetric software application• ASE Service Consultant certification or equivalent experience• Strong communication and customer service skills• Attention to detail and ability to manage multiple tasks• Knowledge of automotive parts and repair processes
Benefits
• Up to $120K Annually• Closed Every Weekend to Spend Time with Family & Friends• Relocation assistance• Local Owner - Onsite• Paid Vacation & Paid Holidays• Healthcare Benefits Available• Matching 401K Retirement Plans• Weekly Lunches• Employee Appreciation Events• On-Going Training & Career Advancement