SummaryPohanka Honda is seeking to hire an Automotive Service Manager at our Capitol Heights location. The Service Manager leads a team of service professionals to deliver exceptional value and satisfaction to our customers on a continuous basis. He or she helps plan, train and monitor the performance of their team of service advisors, service technicians, cashiers and porters. He or she promotes 100% customer satisfaction as well as revenue growth in line with targeted business and financial objectives.About UsThe Pohanka Family of Dealerships is firmly entrenched in the Washington DC Metropolitan area. Starting as a single service repair facility back in 1919, our group has grown to a family of 17 dealerships throughout Virginia, Maryland and our newest venture in Tomball, Texas. Since opening our doors 100 years ago, four generations of the Pohanka family and our incredible associates have provided our loyal customers an exceptional and genuine variety of easy ways to meet their needs.At Pohanka, you can expect to work on a dedicated team of professionals. Our team works with a collaborative approach and encourages success among each of our members. Join our team, develop your skill set and realize your potential!Why Work HereTime Magazine National Quality Dealer Award WinnerThe Sports Illustrated AIADA All-Star Dealer Award for outstanding customer service and commitment to the industry, community and the nationDistinguished Service Citation from the Automotive Hall of FameFamily run company celebrating 100 years in business!Opportunity to work with an extremely hard-working team full of integrityContribute leadership skills to help grow an already growing businessWhat We OfferOutstanding health, medical, dental, life & vision benefits401K with company contributionPaid vacation, select holidays & accrued personal daysLargest inventory in the area – new & usedExcellent earning potential & lucrative pay planPotential for weekly and monthly bonuses based on performanceState-of-the-art facilityDiscounts on vehicles, service repairs & partsTeam building and trainingDirect deposit on a weekly basisResponsibilitiesEnsure a customer experience that meets or exceeds the manufacturer's and company's expectationsMonitor progress of all current and pending projectsCreate goals for the Service Department and develop/implement processes that will assist in achieving these goalsMonitor employee performance and provide frequent progress reports in order to improve efficiency and satisfactionActively communicate with the Shop Foreman and other members of management to achieve success in all areas of the Service DepartmentOversee the hiring, training and goal-setting of an effective service teamMaintain accurate records of all accounts and relevant financial informationFollow up with customers to obtain feedback to ensure their satisfaction and thank them for their businessAttend workshops and study relevant publications to stay up-to-date with developments in the automotive service industryCommunicate and maintain exceptional relations with manufacturing reps and dealersEnsure all service staff comply with environmental, health and safety regulationsWillingness to learn, grow and go above and beyondQualificationsMinimum 4 years of automotive service experience is requiredMust be proficient with dealer management systems (preferably CDK but not mandatory)Desire to coach and train team to exceed their goalsMust have valid driver's license and clean driving recordAbility to be analytical, problem solve and multitaskSelf-motivated & enthusiastic presence in a team environmentExcellent customer service, time management & communication skillsConsistent and stable work historyOrganized, efficient and results-drivenFull-time with weekend availabilityMust be willing to submit to a pre-employment background check and drug screeningReliable transportationWe are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
