Automotive Service Bdc Representative

Job Summary:Johnson City Acura/Mazda is seeking a motivated and skilled Automotive Service BDC Representative to join our team in Johnson City, Tennessee. This is a full-time, individual contributor role that provides an excellent opportunity to work in the thriving auto industry. As a Service BDC Representative, you will work closely with our service department to provide exceptional customer service and support to our valued clients.Compensation & Benefits:This is a full-time position with a salary of $16 per hour, paid biweekly. We offer a comprehensive benefits package including health insurance, paid time off, and opportunities for career advancement within our organization.Responsibilities:Answer incoming calls and schedule service appointments with accuracy and efficiencyRespond to online inquiries and email requests from customers in a timely mannerMaintain excellent knowledge of our products and services to effectively assist customersActively seek out and follow up on missed service appointmentsUtilize a software system to maintain appointment schedules and customer recordsProvide excellent customer service by addressing and resolving any customer concerns or complaintsCollaborate with service department to ensure high-quality customer experienceContinuously meet and exceed service goals and targetsKeep up-to-date with industry trends and developments, and attend required training sessionsPerform other duties as assigned by managementRequirements:High school diploma or equivalentMinimum of 1 year of customer service experience, preferably in the automotive industryExcellent communication and problem-solving skillsStrong multitasking and time management abilitiesProficiency in computer systems and software programsMust be able to work flexible hours, including evenings and weekendsMust have a valid driver's license and a clean driving recordAttention to detail and ability to work in a fast-paced environmentAbility to provide exceptional customer service and maintain a positive attitude at all timesEEOC Statement:Johnson City Acura/Mazda is an equal opportunity employer and is committed to creating a diverse work environment. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state and local laws. We encourage individuals of all backgrounds to apply for this position.