Automotive Service Advisor - South Scottsdale page is loaded
Automotive Service Advisor - South Scottsdale
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locations
Scottsdale, AZ
time type
Full time
posted on
Posted 4 Days Ago
job requisition id
J130971
We call our club's vision, mission, values, and supporting pillars "Our House" because they are the foundation for all that we do.
We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.
At AAA, our Team Members strive to deliver amazing service and help our Members outsmart life's roadblocks. We believe everything you do outside of work adds to who you are at work. We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.
Why Work For Us:
Base salary plus a generous commission plan
Exceptional benefits within 30 days of hire, with employer contribution to
medical/Dental/Vision
premiums
401K Matching $1 to $1 up to 6% annually
17 Paid Days off (22 days after 1 year) + 9 paid holidays,
some Saturdays and
no Sundays
Opportunities for growth
Tuition reimbursement for automotive education and ASE Certifications
Clean well equipped shops with state of the art equipment and consistent car count
A free AAA Membership and numerous employee discounts
The Service Advisor focuses on delivering an outstanding member experience as well as facilitating the work flow of technicians. The job encompasses listening and asking the proper questions to ensure the vehicle to be serviced is diagnosed properly while maintaining the highest levels of customer satisfaction. This includes delivering courteous service, clearly explaining services and charges, accurate completion timelines, and delivering quality work. The Service Advisor is responsible for scheduling work, preparing estimates, assigning work to the technicians, ordering parts, and coordinating other service activities.
Essential Duties
Responsible for performing all duties necessary to interact with members, determine their perceived auto repair needs and to meet and exceed their expectations of great customer service.
Accurately document repairs, diagnostic and maintenance work into shop management system
Ensures all necessary BAR requirements are met in Repair Order preparation and documentation
Sources and estimates all needed parts for repairs to customer vehicles
Suggests repairs for safety and improved performance and helps prioritize for customers in order of importance safety, economy, longevity etc.
Reviews all repairs made to vehicles at point of sale and assures customers have a clear understanding of repairs performed throughout all phases of the transaction including the original estimate through the final payment.
Performs minimal record keeping and other administrative functions required to support the business
Note: May require travel to different locations on an as needed basis
Knowledge/Skills/Abilities
Effective verbal and written communication skills in the language(s) required for the role, as justified for business necessity
Effective organization, interpersonal and negotiation skills
Ability to work scheduled hours as necessitated by business need
Strong math and computer skills with experience using software applications including word processing, spreadsheets, browsers, and email
Strong Member service focus
Automotive/mechanical
background
Ability to drive vehicles equipped with manual transmission
Knowledge of equipment/tool operation and diagnostic/repair procedures
Education & Experience / Licenses & Certification
Valid driver license and acceptable driving record
High School Diploma or equivalent certification (GED)
3-5 years industry experience in auto repair
Automotive Service Excellence certification desired
Work Environment/Physical Requirements
Ability to lift and or carry up to 40lbs
Standing, bending, kneeling, pushing, reaching, lifting, climbing ladders
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Base Salary $49,440 - This role is subject to an incentive plan that includes commissions and/or piece rate bonuses. We expect most employees to earn between $2,300 - $33,000 annually in incentives, contingent on performance.
About Us
Innovation. It's what motivates and drives our 4,200 Team Members as the key to enhance Member value, employee satisfaction, and our future success. We have a 117-year history of service, creating Members for life. We generate $4 Billion in annual sales and serve nearly 6 million Members across 7 states. A3 is our Innovation Lab, where we have launched GIG Car Share, GoMentum Station, AAA CarConnect, AAA House Manager, and the first Autonomous Shuttle. If innovation and purpose are what you're looking for, journey forward with us.
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