Automotive Service Advisor

Are you a people person that enjoys working in a fast-paced team environment? Do you appreciate excellent customer service? Do the mottos "Make Today Great" and "Do It Now" describe your attitude?Then we want to talk to you!We are looking for highly motivated team members who are eager to learn in the dynamic world of automotive sales and service.The Norton Family has been handling Oklahoma's automotive needs since 1928 and we take pride in providing the best customer experience possible. There will be plenty of opportunities for growth, training, and advancement! All you need is the same commitment to excellence we have for our customers!Pay Range: $45,000 - $55,000 per yearCompensation is competitive and based on experienceBenefitsCompetitive compensation and bonus opportunitiesMedical, Vision, Dental401kGroup Life InsuranceFlexible Spending AccountPaid VacationResponsibilitiesGreet customers and listen to their automotive service needsProvide accurate quotes and recommendations for services and repairsSchedule service appointments and manage the service scheduleCommunicate with customers throughout the service process, providing updates and addressing any concernsMaintain detailed service records and ensure all documentation is accurate and completeUpsell additional services and products to customers as neededWork closely with technicians to ensure timely and quality completion of service workHandle customer complaints and inquiries in a professional and timely mannerMaintain a clean and organized service department workspaceFollow all safety procedures and guidelinesRequirementsHigh school diploma or equivalentMinimum of 2 years of experience as an Automotive Service AdvisorExcellent customer service and communication skillsStrong knowledge of automotive repair and maintenanceProficiency in computer systems and software used for automotive serviceAbility to multitask and work in a fast-paced environmentDetail-oriented and organizedValid driver's license and clean driving recordJim Norton Auto Group maintains a strong policy of equal employment opportunity for all qualified employees. We hire, train, promote and compensate associates on the basis of personal and professional competence and potential for advancement without regard for race, color, religion, sex, national origin, age, marital status, disability or citizenship, as well as other classifications protected by applicable federal, state or local laws.