Leader Automotive Group is a wholly-owned subsidiary of AutoCanada, a publicly-traded company. Leader Automotive is AutoCanada's first footprint into the U.S. market, and we currently have 10 dealerships consisting of 23 different franchises and approximately 800 employees. We have a strong presence in the Chicagoland area, with 8 dealerships and 2 more located in central Illinois. We are searching for talented individuals to begin a new and exciting legacy in the U.S. market.We are currently searching for a reliable and customer-focused candidate to join our team as a Customer Representative / BDC Rep for our high-volume Service Center. If you are detail-oriented and have a passion for excellent customer service, we'd love to speak to you. This job could be the best move of your career.BenefitsHealth, Dental & Vision InsuranceBCBS Health & Wellness Discounts/ProgramsLife Insurance401(k)Paid time off / VacationGrowth / Advancement OpportunitiesEmployee Vehicle Purchase PolicyAbove Average Industry PayPublicly traded organization/stabilityEmployee referral bonusesJob Description* Generate and follow up with customer service ordersHandles incoming phone callsBe responsible for upcoming events that we haveAdminister target emails, campaigns, and newslettersHandle leads and appointment settingConduct parts and service retention marketingConduct internal CSI calls and emailsResolve and manage dealer reputation issuesResponsibilities* Set appointments for prospective and current customers to meet with a member of the service teamA high volume of customer inquiries through phone, email, text/chat per sales and serviceUpdate client information in our CRM Report dailyFollow-up with:* Existing customersProspective customersMissed canceled customersCustomer satisfactory surveysProduct knowledge/functions are essential with all the different vehicles dailyMaintaining daily contact target/appointment targetWorking in a positive team environmentQualifications* Successful Customer Care Representatives MUST have excellent telephone skills.Self- Motivated and EnergeticYou, as the Representative, can build rapport with the customer instantly.A friendly/professional demeanor with excellent written and oral communication skillsYou MUST enjoy the phone and be willing to help customers overcome objections to setting the appointment.Strong organizational skills with the ability to multi-task and meet daily goalsFollow up with customers effectivelyCold calling/Call center skillsWe are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
