Job Description
Associate Relations Consultant is tasked with the management of complex, high risk cases (e.g., harassment, discrimination, retaliation, etc.) and with partnering with Operations and HR stakeholders to provide proactive and reactive consultation on matters that affect associate engagement, safety, and wellbeing.
The candidate for this role will primarily serve Lowe's Region 1, and thus will be expected to live within a 2-hour radius of the Region 1 Regional Office in Richmond, VA.
Key Responsibilities
Collaborates directly with Associate Relations Director, Field Operations, HR, and Legal in order to resolve and complete associate relations inquiries, concerns, and investigations in a timely manner
Serves as the reviewer and/or auditor of HR work to support the function, its operation, and compliance with processes and regulations
Analyzes and provides recommendations for identified trends through benchmark reports, litigations, etc., resulting in improved positive employee engagement
Assumes ownership for investigative case assignments and monitors the status and progress of escalated matters in the case management system
Documents investigation findings aligned with best practices to minimize risk and litigation in employee relations situations
Works to reduce the total number of complaints received internally and externally, taking a proactive approach by creating litigation maps, training, and examining historical cases
Recommends solutions and assists Field Operations with facilitation of resolution and action plans related to employee issues and union concerns
Provides process improvement support, knowledge base improvement suggestions, and peer coaching
Influences leaders by presenting recommendations and findings, working to reach common ground on case findings and future approach, with guidance and feedback from Director when necessary
Takes on stretch assignments and more difficult litigious and projects that impact the entire enterprise on legal and employee relations matters
Individual Contributor
Required Qualifications:
Bachelor's Degree Business, HR, Labor Relations or related field . Or equivalent years of experience without a degree and 3-5 Years 5 Years Experience in an HR Generalist, Employee Relations or a related role conducting complaint investigations related to Federal, State, Local employment and labor laws for multi-site organization
Advanced knowledge of workplace complaint investigations, employee advocacy and EEO compliance
Direct experience gathering, researching, analyzing and resolving complex employee relations issues (including conduct, performance, and policy violations)
Maintains licenses and continued educating credits
Preferred Qualifications:
Master's Degree MBA, Human Resources, or Labor Relations
JD with a concentration or experience in employment/labor law
About Lowe's
Lowe's Companies, Inc. (NYSE: LOW) is a FORTUNE 50 home improvement company serving approximately 16 million customer transactions a week in the United States. With total fiscal year 2023 sales of more than $86 billion, Lowe's operates over 1,700 home improvement stores and employs approximately 300,000 associates. Based in Mooresville, N.C., Lowe's supports the communities it serves through programs focused on creating safe, affordable housing and helping to develop the next generation of skilled trade experts. For more information, visit Lowes.com .
Pay Range for CA, CO, HI, NJ, NY, WA: $81,200.00 - $135,400.00 annually
Starting rate of pay may vary based on factors including, but not limited to, position offered, location, education, training, and/or experience. For information regarding our benefit programs and eligibility, please visit our benefits page (https://talent.lowes.com/us/en/benefits) .
Lowe's is an equal opportunity employer and administers all personnel practices without regard to race, color, religious creed, sex, gender, age, ancestry, national origin, mental or physical disability or medical condition, sexual orientation, gender identity or expression, marital status, military or veteran status, genetic information, or any other category protected under federal, state, or local law.
Pay Range for CA, CO, HI, NJ, NY, WA: $81,200.00 - $135,400.00 annually Starting rate of pay may vary based on factors including, but not limited to, position offered, location, education, training, and/or experience. For information regarding our benefit programs and eligibility, please visit https://talent.lowes.com/us/en/benefits.
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