Associate Program Analyst

Job Description and Duties




The Department of State Hospitals (DSH) Workers' Compensation Program is within the Administrative Services Division, Human Resources Branch. Under the direction of the Staff Services Manager I (SSM I), the Associate Governmental Program Analyst (AGPA) serves as the department's Return-to-Work Coordinator (RTWC) and Employee Assistance Program (EAP) Coordinator, providing administrative and analytical support and training for the Workers' Compensation (WC) and Return-to-Work (RTW) Program to accomplish the DSH vision, mission, goals, and values. The AGPA is expected to independently perform, process, and manage an assigned caseload and provide back-up to the lead data analyst conducting data collection, analysis, evaluation, reports, and recommendations on options to reduce workers' compensation costs and improve efficiency and effectiveness of claims management, and other duties as necessary. Directions and assignments may also come from the Staff Services Manager I Specialist, Staff Services Manager II, Human Resources Chief, Administrative Services Deputy Director, or Executive Director.


***Click on the link to complete the Department of State Hospitals Recruitment Survey: DSH Recruitment Survey You will find additional information about the job in the Duty Statement .
Working Conditions
This position is eligible for a hybrid schedule, which includes up to three (3) days of remote work per week but is subject to change based on Department guidelines and business needs. Incumbent is expected to provide in-office coverage on a rotational basis and attend a variety of face-to-face meetings as needed. Incumbent may travel occasionally (less than 5%) throughout California, including possible overnight stays as necessary, with prior notice. DSH-Sacramento is located at a new 11 floor high rise building. Job Code #: JC-426034
Position #(s): ********
Working Title: Return-to-Work and Employee Assistance Program Coordinator - Hybrid Telework Classification: ASSOCIATE GOVERNMENTAL PROGRAM ANALYST $5,684.00 - $7,114.00 A


Work Location: Sacramento County
Telework: Hybrid
Job Type: Permanent, Full Time
Department Information
Department of State Hospitals
1215 O Street, MS 17
Sacramento, CA 95814


The mission of the Department of State Hospitals is to provide evaluation and treatment in a safe and responsible manner, seeking innovation and excellence in hospital operations, across a continuum of care and settings.
DSH-Sacramento has moved into a modern, sustainable and innovative office building located at 1215 "O" Street, Sacramento, California. Some of the amenities of the new building include the following: First-floor retail space (separate access from 12th Street) Café with multiple vendors available to the public Outdoor seating with pedestrian walkways Large, shared conference room on the first floor with a maximum capacity of 162 individuals An employee fitness center with a yoga studio, cardio equipment and weights Plaza area with a kitchenette on each floor Lactation rooms More conference rooms and collaborative working spaces available throughout the building – small, medium and large Mobile computer equipment, cloud-based technology and Wi-Fi for all staff

Shared Terrace space on the 10th floor with indoor/outdoor seating and views of the Capitol Department Website:
Special Requirements
***While US mail applications are still accepted, applying electronically through your CalCareers account is strongly encouraged.***
NOTE: If applying by mail, please do not submit the "Equal Employment Opportunity" questionnaire (page 10) with your completed State Application (STD 678). This page is for examination use only.
Candidates who reside outside of the State of California may be admitted to the job interview. However, upon job offer candidates must provide proof of residence in California prior to their appointment becoming effective, or the offer may be rescinded.
Applicants must submit the required documents in order to be considered for this position. Failure to complete the STD 678 in its entirety may result in disqualification, resumes and/or Statements of Qualifications do not take the place of the STD 678. You must clearly indicate the basis of your eligibility (i.e., list, transfer, SROA/Surplus, reinstatement, etc.), classification title, position number, and job control number in the Examination/Job Title section. *** Foreign Degrees or Transcripts – Applicants with foreign degrees or transcripts who wish to apply that coursework toward meeting the minimum qualifications of the classification must provide a transcript evaluation that indicates the number of units to which his/her foreign coursework is equivalent. DSH accepts foreign transcript evaluations that are completed by one of the services listed on these webpages: National Association of Credential Evaluation Services or Association of International Credential Evaluators, Inc.
Application Instructions
Completed applications and all required documents must be received or postmarked by the Final Filing Date in order to be considered. Dates printed on Mobile Bar Codes, such as the Quick Response (QR) Codes available at the USPS, are not considered Postmark dates for the purpose of determining timely filing of an application.
Final Filing Date: 4/19/2024 Who May Apply Individuals who are currently in the classification, eligible for lateral transfer, eligible for reinstatement, have list eligibility, are in the process of obtaining list eligibility, or have SROA and/or Surplus eligibility (please attach your letter, if available). SROA and Surplus candidates are given priority; therefore, individuals with other eligibility may be considered in the event no SROA or Surplus candidates apply. Individuals who are eligible for a Training and Development assignment may also be considered for this position(s).


Applications will be screened and only the most qualified applicants will be selected to move forward in the selection process. Applicants must meet the Minimum Qualifications stated in the Classification Specification(s).
How To Apply Complete Application Packages (including your Examination/Employment Application (STD 678) and applicable or required documents) must be submitted to apply for this Job Posting. Application Packages may be submitted electronically through your CalCareer Account at When submitting your application in hard copy, a completed copy of the Application Package listing must be included. If you choose to not apply electronically, a hard copy application package may be submitted through an alternative method listed below:

Address for Mailing Application Packages You may submit your application and any applicable or required documents to:

Department of State Hospitals
Attn: Deirdre Reeder
1215 O Street, MS 17
Sacramento, CA 95814
Address for Drop-Off Application Packages You may drop off your application and any applicable or required documents at:

Department of State Hospitals
Deirdre Reeder
1215 O Street, MS 17
Sacramento, CA 95814
Application drop-off locations may be non-operational during weekends and holidays.
08:30 AM - 05:00 PM
Required Application Package Documents The following items are required to be submitted with your application. Applicants who do not submit the required items timely may not be considered for this job:
Current version of the State Examination/Employment Application STD Form 678 (when not applying electronically), or the Electronic State Employment Application through your Applicant Account at All Experience and Education relating to the Minimum Qualifications listed on the Classification Specification should be included to demonstrate how you meet the Minimum Qualifications for the position. Resume is required and must be included. Statement of Qualifications - Please see the Statement of Qualifications section at the bottom of this job advertisement for more details.
Applicants must submit the required documents in order to be considered for this position. Applicants who fail to submit the SOQ, as requested (i.e. respond to questions asked), may be disqualified. Other - Candidates that believe they meet the Minimum Qualifications based on a pattern of education from classification description (specifications) must provide a copy of your degree or transcripts along with your application (STD. 678) to be considered for this position.
Candidates that believe they meet the Minimum Qualifications based on experience, must state that in the bypass notes for this requirement.
Applicants requiring reasonable accommodations for the hiring interview process must request the necessary accommodations if scheduled for a hiring interview. The request should be made at the time of contact to schedule the interview. Questions regarding reasonable accommodations may be directed to the EEO contact listed on this job posting. Desirable Qualifications
In addition to evaluating each candidate's relative ability, as demonstrated by quality and breadth of experience, the following factors will provide the basis for competitively evaluating each candidate:
Work independently in a fast-paced environment with strong organizational and time management skills Prior claims adjusting experience is highly preferred Maintain a consistent and regular attendance Effectively communicate (both verbally and in writing) with all levels of staff members, managers, and external partners such as CalHR and State Compensation Insurance Fund Develop and maintain knowledge and skill related to specific tasks, methodologies, material tools, and equipment Complete assignments promptly and efficiently in accordance to departmental policies and procedures. Knowledge of the Workers' Compensation Laws of California, the Cal/OSHA recordkeeping regulations, and bargaining unit contracts Benefits
Benefit information can be found on the CalHR website and the CalPERS website.



Benefits include: Sick Leave, Vacation Leave, 11 Paid State Holidays, one (1), eight (8) hours, Paid Personal Holiday and two (2), (16) hours, Paid Professional Development Days (PDD) per fiscal year; excellent Health, Vision and Dental insurance plans; Medical and Dependent Care Reimbursement Accounts; an Employee Assistance Program; Alternate Workweek Schedules and Flextime; and, enrollment in the CalPERS retirement system.
Contact Information
The Human Resources Contact is available to answer questions regarding the position or application process.
Department Website: Human Resources Contact:
Deirdre Reeder


Please direct requests for Reasonable Accommodations to the interview scheduler at the time the interview is being scheduled. You may direct any additional questions regarding Reasonable Accommodations or Equal Employment Opportunity for this position(s) to the Department's EEO Office.
EEO Contact:
Office of Human Rights

California Relay Service: (TTY), (Voice) TTY is a Telecommunications Device for the Deaf, and is reachable only from phones equipped with a TTY Device.
STATEMENT OF QUALIFICATIONS
A Statement of Qualifications (SOQ) is required. Applications received without an SOQ will not be considered.
The SOQ must answer the specific questions given below in numerical order in 12-point Arial font, single spaced, not to exceed two (2) type-written pages in length, and clearly labeled with the job code and title "Statement of Qualifications – Your Full Name." Cover letters and resumes will not be accepted in place of the SOQ.
Describe your experience with all aspects of Worker's Compensation case management and data monitoring. Describe your ability to take initiative, handle multiple and changing priorities and deadlines while working both independently and effectively in a team environment. Excellent customer service is a priority in workers' compensation. Tell us what you consider to be great customer service. Equal Opportunity Employer
The State of California is an equal opportunity employer to all, regardless of age, ancestry, color, disability (mental and physical), exercising the right to family care and medical leave, gender, gender expression, gender identity, genetic information, marital status, medical condition, military or veteran status, national origin, political affiliation, race, religious creed, sex (includes pregnancy, childbirth, breastfeeding and related medical conditions), and sexual orientation.
It is an objective of the State of California to achieve a drug-free work place. Any applicant for state employment will be expected to behave in accordance with this objective because the use of illegal drugs is inconsistent with the law of the State, the rules governing Civil Service, and the special trust placed in public servants.