The Associate Performance Manager (APFM) is responsible for supporting the day to day operations and management of Dealer Inspire's Field + Inside Accounts. The APFM will work closely with experienced Performance Managers and the Client Services leadership teams on the execution of tasks varying in scope and focus to streamline projects and ensure the continuous delivery of kick-ass customer experience. This role is intended as a promotional path into the Performance Manager role. Within 6 months in the Associate role, you should expect to be on a path to promote into the next in line role.Duties & Responsibilities:? Build trusting relationships with Performance Management team through efficient and accurate performance of duties as outlined? Website Audits and updates - QC content and updates, ensure consistency across sites, confirm break/fix resolutions? Assist in meeting preparation and reporting for Monthly Performance Review Calls? Manage and qualify a queue of incoming requests? Collaborate with requesters if there is missing or incomplete information to ensure timely and accurate execution of requests? Collaborate with various internal departments to complete assigned activities Partner with management to identify efficiency and process improvements? Assist in the overall achievement of quarterly retention goal of all clients for the PFMs that you support? Responsible for ensuring processes are followed and deadlines are met based on established policies.? Maintain accurate information in internal systems and tools ensuring all systems and tools provide a track record and transparent view of team activity? Follow up on tickets and to do's to make sure teams can complete their tasks in a timely manner? Account coverage as needed for PFM team? Communicate with customers directly via email, virtual meetings, and phone? Represent a positive brand of DI during external client meetings and within internal regional teams? Other tasks as assignedRequired Skills? Excellent customer service and relationship building skills? Knowledgeable in digital marketing including social media, SEO, SEM, and analytics? Ability to resolve conflicts or problems both with internal and external clients? Must be very organized, punctual, and detail-oriented? Fast learner & interested in new technologies? 1+ Years of experience in same or similar discipline#LI-Remote #LI-EJ
