Associate Director/Site Manager

Associate Director/Site Manager/Cloud Infrastructure, International Pharma Company, 185k plus bonus, Boston

HYBRID MODEL

3 DAYS ON SITE

MUST MANAGE MULTIPLE SITES AND HAVE PHARMA GXP BACKGROUND

MUST BE A US CITIZEN OR GREEN CARD HOLDER

The Associate Director, Infrastructure Site Lead is responsible for overseeing all IT infrastructure operations at the designated site. Reporting into the Americas Infrastructure Lead, the individual will play a critical role in ensuring the smooth functioning, maintenance, and optimization of the site's IT infrastructure. This role will receive global guidance where applicable and collaborate closely with the US regional infrastructure functional leads having a broad range of responsibilities encompassing service desk management, vendor management, backups/data protection, disaster recovery (DR) planning, infrastructure security, and ensuring adherence to various standards and architectures. Local site IT Infrastructure resources will report into this role.

Bachelor's Degree in information technology, computer science, or a related field (or equivalent work experience).
- Extensive experience (10+ years) in managing IT infrastructure operations, preferably in a large, multinational organization.
- Strong knowledge of IT infrastructure components, including servers, networks, storage, and data centers.
- AWS knowledge and experience are a plus.
- Office 365 knowledge and experience are a plus.
- Proven experience in service desk management, including incident, problem, and request management processes.
- Solid understanding of backup and disaster recovery strategies and technologies.
- Experience in vendor management, including contract negotiation, performance management, and relationship building.
- Excellent communication and interpersonal skills, with the ability to effectively collaborate with cross-functional teams and senior stakeholders.
- Strong leadership capabilities, with the ability to motivate and guide a team toward achieving operational objectives.
- Demonstrated analytical and problem-solving skills, with the ability to identify and resolve complex infrastructure issues.

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