Associate Customer Service Representative

Associate Customer Service Representative Location Jefferson City, MO : Associate Customer Service Representative Department of Revenue - Income Tax Bureau - Correspondence Section Annual Salary: $ 33,914.40
Location: Truman Building - 301 West High Street, Jefferson City, MO
DOR's vision is to provide every customer the best experience every time. HOW THIS POSITION SUPPORTS THE DEPARTMENT'S VISION: This is a technical position within the Income Tax Bureau of the Taxation Division. Candidates of interest will possess a background in customer service and proven attention to detail. For Team Members who excel there are many opportunities for advancement within the DOR & we are often looking to this position to promote those who display positive leadership qualities.
DUTIES PERFORMED TO SUPPORT THE DEPARTMENT'S VISION: Working with individual income tax returns, corporate income tax returns, & property tax credit claims Analyzing & adjusting returns, notifying individual income tax non-filers & under-reporters Sorting & distributing correspondence Responding to customer inquiries through telephone calls, e-mails, & written correspondence Processing returned refunds CORE COMPETENCIES NEEDED: Analytical Thinking Reliable Computer Literate
Self-motivated Attention to Detail Problem Solving
QUALIFICATIONS: High School diploma or high school equivalency certificate More reasons to love this position: The State of Missouri offers an excellent benefits package that includes a defined pension plan, generous amounts of leave and holiday time, and eligibility for health insurance coverage. Your total compensation is more than the dollars you receive in your paycheck. To help demonstrate the value of working for the State of Missouri, we have created an interactive Total Compensation Calculator. This tool provides a comprehensive view of benefits and more that are offered to prospective employees. The Total Compensation Calculator and other applicant resources can be found here.
PLEASE DIRECT ANY QUESTIONS ABOUT THIS POSITION TO: The Missouri Department of Revenue Human Resources and Total Rewards office at .
We celebrate diversity and are committed to creating an inclusive environment for all employees The State of Missouri is an equal opportunity employer.