SUMMARY: The Assistant Manager is responsible for all maintenance tasks within an account and is responsible to be onsite overseeing the account while work is being performed. The Assistant Manager may supervise one large account, or a large geographically separated unit. The Assistant Manager may interview and hire the crew. The Assistant Manager is responsible for training and supervision. The Assistant Manager interfaces with the customer and tenants to ensure customer satisfaction with our work. The overall goal and first priority of The Assistant Manager is to become an important resource for the customer and The Company. He or she is to have the best interests of the customer in mind for all scheduling decisions. The final result required is a high-morale people-oriented organization operating by the policies that meet or exceed customer expectations while achieving specific quality and profit objectives.
DUTIES & RESPONSIBILITIES: Ensures that the work identified in the specifications is performed properly, on time, safely and within the budget.
Schedules and coordinates custodial duties and current services with the Project Manager. Prepares schedule and supervises work assignments for all personnel. Inspects work of subordinates. Uses computer products to track work. Conducts training for INC employees. Orders all cleaning supplies and equipment. Maintains security of all tools, equipment and supplies. Administers the INC Safety Program at the account. Administers INC personnel policies in accordance with INC Human Resource Policy Manual. Prepares required reports. Enforces the account dress code. Responds daily to requests from the Project Manager. Completes all work in a professional manner commensurate with industry and safety standards. Any other duties as assigned. MAJOR GOALS: 1. To manage INC's Project effectively and to develop new goals and objectives within the realm of our business.
2. To achieve required margin levels.
3. To deliver the product or service to meet or exceed our customers' needs, expectations and standards.
4. To develop personnel and strive to ensure their success.
MINIMUM JOB REQUIREMENTS: Education/Experience 2 to 5+ years experience managing janitorial employees. Able to pass a State and Federal Government background check. Must have a valid driver's license and personal vehicle for transportation. Experience in working in an entrepreneurial and rapidly growing environment.
KNOWLEDGE, SKILLS, AND ABILITIES REQUIRED: Tracking Budget Expenses, Timekeeping and Payroll, Staffing, Quality Management, Managing Processes, Organization, Coaching, Communication Processes, Disciplining Employees, Motivating Others, Promoting Process Improvement, Reporting Skills
