Assistant General Manager

Job summary
Supervise operating departments in the absence of the General Manager and/or the Manager on DutyAchieve hotel profitability through revenue generation, cost control, guest satisfaction, and development of associatesExempt associates are expected to work as much of each workday as is necessary to complete their job responsibilities
Job seniority: mid-to-senior level
Responsibilities
• Approach all encounters with guests and employees in an attentive, friendly, courteous, and service-oriented manner• Maintain regular attendance and high standards of personal appearance and grooming• Ensure adherence to Aimbridge Hospitality standards and regulations for safe and efficient hotel operations• Supervise and support various departments including Guest Services, Food & Beverage, Engineering, Accounting, Sales, and Housekeeping• Develop self and department heads through training programs• Participate in revenue generation programs and sales efforts• Assist in creating an environment where employees make empowered decisions to ensure guest satisfaction• Follow up on empowerment successes and opportunities with department heads• Assist in creating financial reports and meeting imposed deadlines• Ensure training in service standards and recruiting, hiring, and training for Guest Services
Requirements
• At least 5 years progressive experience in a Rooms or F&B department Hotel; or a 4-year college degree and at least 2 to 3 years experience in a Rooms or F&B department at a Hotel; or a 2-year college degree and at least 3 to 4 years of experience in a Rooms or F&B department at a Hotel• Previous supervisory experience required• Must be proficient in Windows Operating Systems• Must be able to evaluate and select among alternative courses of action quickly and accurately• Must work well in stressful high-pressure situations• Must have the ability to assimilate complex information from disparate sources• Must be effective at problem-solving and handling workplace issues• Must be able to work with financial information and data• Must have clear communication skills
Key Skills Needed
• Supervisory skills• Problem-solving skills• Clear communication skills