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Assistant Customer Service Manager

Assistant Customer Service Manager
Company:

C&S Wholesale Grocers


Details of the offer

Position Overview Keep our communities fed.
Our focus is simple but meaningful, from our distribution centers to our offices — every employee of C&S and their family of companies works to help feed local families, neighbors, and communities. The Account Executive, Chain Sales, will serve as the on-site liaison between C&S and our customer. This role will coordinate with the customer and C&S corporate partners regarding service level issues, inventory management, costing, and troubleshooting day to day issues.
Full Time - 40% Travel to Store locations & 60% Remote
You will contribute by: Maximizing sales with existing customer, using the C&S programs and apply individual knowledge and experience in both retail and wholesale to increase sales and gross profit for our customer. Establishing and following an escalation process to ensure the customer and the C&S partners are aware of all inventory issues that have the potential impact the business, and identify and implement process improvements to eliminate or minimize inventory issues that might negatively impact the business Tracking and reporting on results weekly in the following areas: Leftover Ad Inventory, Dead/Excess Inventory, Unauthorized/Reserve Inventory Management, Discontinued, Slow Moving and Close Coded Items. Building working relationship with C&S regional staff and customer. Understand the obstacles and challenges from both sides in order to resolve issue and find solutions. Manage, report and facilitate capacity planning across relevant C&S warehouse locations on a daily, monthly, quarterly basis. Resolving issues relating to billing and weekly statements. Requiring the knowledge and the resources to find solution to customer financial questions Coordinating and participating in scheduling and delivery issues. Working with Transportation to establish and adjust schedules, particular for seasonal and holiday changes. Monitoring and reporting daily volume based on capacity plan; troubleshooting and enacting capacity contingency plan if required. Preparing materials and participating in customer business reviews. Managing distribution smoothing across all warehouse locations based on capacity plans; communicating final plans back to the customer. Coordinating between customer and C&S special buy programs, such as shipper program, holiday candy, seasonal events, and holiday items. Assisting with special projects assigned by Sr. Staff Travel Required: Yes (40%) We offer: Weekly Pay Benefits available from day 1 (medical, dental, vision) Company matched 401K PTO and Holiday Pay offered Career Progression Opportunities Tuition Reimbursement Employee Health & Wellness program Employee Discounts / Purchasing programs Employee Assistance Program We're searching for candidates with: Knowledge of Microsoft Office, including Word, Outlook, Excel, and Power Point. Strong analytical skills required. Effective communication (verbal and written), interpersonal and team playing skills. Customer service experience Able to be influential, negotiate, and establish positive working relationships across the organization and with all levels of management. Other: Willing to work outside normal business hours and very occasional weekend when necessary. Years Of Experience 2-5: Grocery wholesale or grocery retail experience a plus Retail sales or account management experience a plus. Qualifications Bachelor's Degree - General Studies
Shift 1st Shift (United States of America)


Source: Grabsjobs_Co

Job Function:

Requirements

Assistant Customer Service Manager
Company:

C&S Wholesale Grocers


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