As an Area Manager of Brand Retail, you'll provide in-store support and contribute to the advancement of our premium heated tobacco products in Nashville, TN
You will be responsible for executing the commercial plan for launching smoke-free products to legal-age smokers and nicotine users in a retail environment delivering best-in-class consumer experience through a team of Brand Retail Experts
You'll plan and coordinate consumer activities leveraging on the brand retail infrastructure (stores, islands, pop-ups, mobile trailers), and in line with brand engagement strategy and business priorities
What's in it for you?
• Be a part of a collaborative and culture-oriented team
• Competitive pay and a comprehensive benefits program
What will you do?
• Manage day-to-day operations in the store with a focus on retail store execution
• Lead and manage recruitment for advisors as well as talent development and performance management processes for the store team
• Schedule and execute store team training and development sessions
• Oversee store experts' activity levels to identify areas of improvement and provide regular feedback and on-the-job coaching
Review on a regular cadence store's NPS and evaluate individuals' performance through outlined KPIs
• Manage store scheduling and distribute to store experts monthly
• Conduct monthly one-on-one meetings with direct reports
• Ensure compliance with all local and regulatory requirements and guidelines
• Ensure all procedures and processes are communicated and executed consistently by the team
• Lead daily meetings to delegate responsibilities based on current priorities and focus for the store and monitor weekly rotation of expert's activities
• Share daily store opening/closing tasks with appropriate store staff
• Review the store's Net Promoter Score (NPS) on a regular cadence and evaluate individuals' performance through outlined KPIs
• Organize the store's stock and check it regularly
• Manage store budgets
• Monitor the display of products and verify store cleanliness using store guidelines
• Monitor, forecast, and order placement of the store's stock
• Assist in placing and confirming product orders
Inspect the quality of the delivered merchandise and reports and ship back faulty products to the appropriate location
• Process and practice in-store staff recruitment, talent management, and performance/career development
• Monitor and improve key targets for NPS and store KPIs
How will you succeed?
• Be a team player and create the right environment for collaboration amongst the team and prioritize individual development
• Ability to deliver exceptional consumer experience and KPI targets
• Lead by example and adapt to challenges whilst maintaining composure in a fast-paced retail environment
• Have a strategic mindset using data to analyze and solve problems for store effectiveness
Experience and Qualifications
• Bachelor's degree preferred
• Must have a minimum of 8 experience in Retail (at least 3 years managing a retail store and team)
• Operational knowledge of retail and business systems (e.g
POS, inventory management, MS Office, etc.)
• Bilingual in Spanish is preferred but not required
So, are you the next Area Manager, Brand Retail?
