SUMMARY. Primary responsibilityis toTake Excellent Care Of Our Customers by satisfying each customer'sneeds and exceeding their expectations.
ESSENTIAL FUNCTIONSAND RESPONSIBILITIES include the following. Other duties may be assigned.
APPRENTICEPROGRAM The apprentice cake decorator programwill be a 240 hour training program designed to train you to become a cakedecorator. Prior cake decoratingexperience is not required. You will beexpected to complete the training program and will graduate with the skill setsneeded to become a Cake Decorator with Harris Teeter.
Desire to learn how tobecome a cake decorator (no prior cake decorating experience required).
Has a passion forserving customers to make every day celebrations and special occasions(birthdays, holidays, etc.) incredible.
Willingness to learn anew skill set that could turn in to a career with Harris Teeter
Passionate about thegrocery business and serving customers
CUSTOMERSERVICE Initiate interaction with customers on the sales floor and sales counter. Ask the customers questions regarding their
shopping needs. Providecustomers information needed to meet their taste and mealrequirements. Followthrough on customer requests.
Your job performance is required to demonstrate the highest level of customer service. Never be rude to a customer under any circumstance.
Follow through on customer requests. If you cannot say "yes" to a customer's request, bring in departmentmanagement or the manager-on-duty. Never turndown business.
Make eyecontact with and smile at every customer.
Speak to customersin a genuine, clear, and enthusiastic mannerand ask if they foundeverything they were looking for.
Communicate in English with customers and fellow associates regarding requests, current sales promotions, marketing campaigns, and essentialproducts. When a customerasks where a product is located, take the customer to the product.
Answer telephones appropriately and provide requestedinformation in a polite and professional manner. Respond back to people on "hold"in a timely manner. Writesorders.
Sell Only Fresh Products. FollowHarris Teeterstandards regarding product preparation,merchandising,rotation, dating, and markdown standards and guidelines. Comply with the FoodSafety policy (RO-37).
Keep Our Stores Clean. Comply with Health Department and Department of Agriculture [Weights & Measures] standards, regulations, and requirements. Follow Harris Teeter sanitation standards and procedures. Clean andsanitize prep room and coolersas appropriate. Keep countersand food contactsurfaces clean at all times, refrigerator glass & windowswiped, floors swept and mopped, garbage emptied, displays well merchandised and neat.
Be knowledgeableof and perform fixed activities when business islight. (i.e. sweeping, cleaning,blocking, straightening, emptying trash,etc.)
Follow all safety regulations and help keep the store free of dangerous situations. Immediately inform store management of all accidents and/or safety hazards. Record accidents andsafety hazards inthe designated log.
Adapt to various situations and adjust to shifting priorities. Be flexible and ableto performmultiple tasks. Balance taking direction with taking initiative and demonstrate the flexibility requiredto accomplish the duties of the entire shift.
Provide assistance to fellow associates to complete daily tasks such as unloading trucks, checkingin deliveries, taking inventory, restocking and organizingdisplay merchandisersand coolers, and otherduties as assigned.
Establish a working and shoppingenvironment of trust, respect, and integrity.
Take Excellent Care Of Your Fellow Associates. Be a team player. Supportand assist your fellow associates without complaint. Be open to new ideas and opportunities. Followthrough with any specialrequests or recommendations from management.
Comply with Company standards,policies, and procedures. Performessential job functions throughout scheduledhours.
QUALIFICATIONS.To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Associates must be at least 18 years of age.
PERSONAL SKILLS. Exceptional interpersonal skills. Willingness to participate in and successfully complete required training and to workwiththe team to increase customersatisfaction and sales.
EDUCATION and/orEXPERIENCE. High schooldiploma or generaleducation degree (GED); or one to three monthsrelated experienceand/or training; or equivalent combination of education and experience.
LANGUAGE SKILLS. Ability to read and comprehend simple instructions, short correspondence, and memos [in English]. Ability to write simple correspondence [in English]. Abilityto effectively present information in one-on-oneand small group situations to customersor other associates of the organization who only speak English.
MATHEMATICAL SKILLS. Abilityto add and subtract two digit numbers and to perform these operations using units of
American money and weight measurement.
REASONING ABILITY. Ability to apply commonsense understanding to carryout detailed but uninvolved written or oral instructions. Ability to deal with problemsinvolving a few concretevariablesin standardized situations.
CERTIFICATES, LICENSES,REGISTRATIONS. Complete Company's training including but not limited to: newhire orientation, food sanitation, service excellence training, safety, food safety, and product knowledge.
PHYSICAL DEMANDS The physical demands described here are representative of those that must be met byan associate to successfully perform the essential functions of this job. Reasonable accommodations maybe made to enable individuals with disabilities to perform the essential functions.
Repetition
Weight
Frequently - near constant work
Up to 15 lbs
Intermittently - up to several times an hour
Up to 75 lbs
Occasionally - up to several times a shift
Up to 100 lbs
The NationalInstitute of Occupational Safety and Health (NIOSH) has published guidelines for safe lifting.Based on those, Harris Teeterrequires our associates to obtain assistance from a second associate("team lifting")when lifting any case or object weighing50lbs or greater. Harris Teeter also recognizes that some associates may need to obtain assistance with weights under 50lbs, and encourages teamlifts for any weight that an associatefeels uncomfortable liftingby themselves. While performingthe duties of this job, the associateis regularly required to stand; walk; use hands to finger, handle,or feel; reach with hands and arms; talk or hear; and taste or smell. The associateis occasionally required to climb or balanceand stoop, kneel, or crouch.The associate must frequentlylift and/or move up to 15 pounds, intermittently lift and/or move up to 75 pounds, occasionally lift and/or move up to 100 pounds, andreach from 6-72 inches. Specific vision abilities requiredby this job include close vision, plus color and depth perception.
WORK ENVIRONMENT. The work environmentcharacteristics described here are representative of those an associateencounters while performing the essential functionsof this job. Reasonable accommodations may be made to enableindividuals with disabilities to perform the essential functions.
While performingthe duties of this job, the associateconstantly works in a moderate environmentand is frequently exposed to hot, cool,and extreme cold,moving mechanical parts, fumes or airborneparticles, and toxic or causticchemicals. The noiselevel in the workenvironment isusually moderate to loud.
