Appointment Specialist

We currently have an open position for an Appointment Specialist. This is an hourly, non-exempt full-time position.
The Center for Family Health is a Federally Qualified Health Center (FQHC) located in Jackson, Michigan. We are a multi-specialty clinic with practitioners specializing in the areas of Family Medicine, Internal Medicine, Pediatrics, and
Ob/Gyn. Our agency has expanded greatly over the years and now has our medical, dental, pharmacy and support services as well as four school-based health centers in the Jackson area. For more information on the Center for Family Health go to
"Opening the door to healthcare for all." Position Summary :
Responsible for providing excellent customer service, answering phone calls and scheduling appointments for patients, and ensuring completion of registration information.
Essential Duties and Responsibilities :
Understands scheduling procedures for all medical providers. Schedules appointments for patients over telephone. Verifies all demographic information in practice management system. Answers all patient questions regarding our services and connects patients with appropriate personnel. Checks InBasket daily and completes pending tasks. Assess needs for transportation and translation assistance and schedule as needed. Check the call-in lines. Follow-up with patients for missed appointments to identify barriers. Conforms with and abides by all regulations, policies, work practices and instructions. Education/Training/Experience: Minimum of High School Diploma Previous medical office experience preferred. Knowledge of medical insurance rules preferred. The Center for Family Health is an Equal Opportunity Employer. All applicants have equal opportunities of employment irrespective of their race, color, religion, national origin, age, gender, gender identity, sexual orientation, marital status, physical or mental disability, genetic information, pregnancy, or protected veteran status, and any other legally protected class except when these factors constitute bona fide occupational qualifications.