UnityPoint-St Luke's Hospital Full-Time Days
M-F 7am-3:30pm
Handles incoming calls / faxes from patients, referring physician offices, nursing homes, hospitals, family members or interoffice staff to schedule patients using outstanding telephone communication and computer skills. Must be organized, multi-task oriented, energetic, and possess a positive professional attitude.
Why UnityPoint Health? Culture – At UnityPoint Health, you matter . Come for a fulfilling career and experience a culture guided by uncompromising values and unwavering belief in doing what's right for the people we serve. Benefits – Our competitive Total Rewards program offers benefits options like 401K match, paid time off and education assistance that align with your needs and priorities, no matter what life stage you're in. Diversity, Equity and Inclusion Commitment – We're committed to ensuring you have a voice that is heard regardless of role, race, gender, religion, or sexual orientation. Development – We believe equipping you with support and development opportunities is an essential part of delivering a remarkable employment experience. Community Involvement – Be an essential part of our core purpose—to improve the health of the people and communities we serve. Hear more from our team members about why UnityPoint Health is a great place to work at .
Scheduling Duties Provide excellent customer / patient services via phone or in person. Handle incoming calls / faxes from patients, referring physician offices, nursing homes, hospitals, family members or interoffice staff to schedule. New patient appointments, Routine follow-up appointments, Follow-up appointments for patients having problems, Pre-Surgical consultations, Post-op appointments. Make outgoing calls to patients that are due for routine follow-up appointments with our providers. Arrange additional testing (labs/CT's/PFT's/Holters/etc.) through the hospital or doctors offices, that our doctors request be done prior to an office or satellite clinic appointment. Communicate closely with our medical records department regarding records that need to be retrieved for any scheduled or pending appointment. Notify our insurance department of any patients with insurance that need a pre-auth or patients having no insurance. Work closely with our nursing staff to coordinate doctor time for office appointments or hospital procedures. Back-up clinic coordinator Development Continue professional development of maintaining confidentiality, able to maintain confidentiality under HIPPA standards Maintain their Net-Learning Basic UPH Performance Criteria Demonstrates the UnityPoint Health Values and Standards of Behaviors as well as adheres to policies and procedures and safety guidelines. Demonstrates ability to meet business needs of department with regular, reliable attendance. Employee maintains current licenses and/or certifications required for the position. Practices and reflects knowledge of HIPAA, TJC, DNV, OSHA and other federal/state regulatory agencies guiding healthcare. Completes all annual education and competency requirements within the calendar year. Is knowledgeable of hospital and department compliance requirements for federally funded healthcare programs (e.g. Medicare and Medicaid) regarding fraud, waste and abuse. Brings any questions or concerns regarding compliance to the immediate attention of hospital administrative staff. Takes appropriate action on concerns reported by department staff related to compliance. Minimum Requirements Identify items that are minimally required to perform the essential functions of this position.
Preferred or Specialized Not required to perform the essential functions of the position.
Education: High School Graduate
Experience: 1 + years of work experience; Knowledge of healthcare, scheduling and customer service preferred
License(s)/Certification(s): Valid driver's license when driving any vehicle for work-related reasons.
Knowledge/Skills/Abilities: Writes, reads, comprehends and speaks fluent English
Basic computer knowledge, email, phone system
Healthcare scheduling and customer service
Patient / Customer focused
Other: Use of usual and customary equipment used to perform essential functions of the position.
