Applications Specialist

Applications Specialist Location Boston, MA (Kenmore area) : Applications Specialist - (3269270) About Us: As a not-for-profit organization, Mass General Brigham is committed to supporting patient care, research, teaching, and service to the community by leading innovation across our system. Founded by Brigham and Women's Hospital and Massachusetts General Hospital, Mass General Brigham supports a complete continuum of care including community and specialty hospitals, a managed care organization, a physician network, community health centers, home care and other health-related entities. Several of our hospitals are teaching affiliates of Harvard Medical School, and our system is a national leader in biomedical research. We're focused on a people-first culture for our system's patients and our professional family. That's why we provide our employees with more ways to achieve their potential. Mass General Brigham is committed to aligning our employees' personal aspirations with projects that match their capabilities and creating a culture that empowers our managers to become trusted mentors. We support each member of our team to own their personal development—and we recognize success at every step. Our employees use the Mass General Brigham values to govern decisions, actions and behaviors. These values guide how we get our work done: Patients, Affordability, Accountability & Service Commitment, Decisiveness, Innovation & Thoughtful Risk; and how we treat each other: Diversity & Inclusion, Integrity & Respect, Learning, Continuous Improvement & Personal Growth, Teamwork & Collaboration.
General Summary/ Overview:. At Mass General Brigham Digital, we pride ourselves on our ability to create maximum strategic, clinical, and operational value from established and emergent technologies for our patients, care teams, researchers, and employees. Digital health will not only enhance the equity and efficiency of healthcare delivery, but it will also help make medicine more personalized and precise.
We recognize that increasing value and continually improving quality while maintaining an inclusive focus are essential to organizational excellence, and we invite you to join us on this journey. The work we do in Digital is a strategic imperative, and there is a strong and growing understanding of how together we will transform Mass General Brigham in innovative and impactful ways.
The Applications Specialist plays a significant role in the design, development, testing, implementation, and ongoing maintenance of new and existing software applications. Responsible managing several concurrent projects or initiatives related to the application and its end users.
Position Summary: The Network and Satellite Application Specialist is a senior Analyst at Dana-Farber Cancer Institute (DFCI) within the Mass General Brigham (MGB) Digital Department. This member will be part of the DFCI Satellite, Network and Pediatric Oncology Clinic IS Team supporting the DFCI Regional Campuses (Satellites).
The Application Specialist is a senior analyst responsible for workflow, business process, technical analysis, and support on medium to large scale projects, including the design, development and implementation of key Clinical IT initiatives with contracted hospitals that have a business relationship with DFCI. The role of the analyst is to support existing complex integration with our community partners, work closely with the user community to support workflow process with software design and implementation, participate in new interface projects and manage small to medium projects or sub-projects. Satellite integration includes patient and clinical data interfaces, as well as firewall and technical components of the integration. The Analyst must be able to create and maintain a healthy working relationship with the Satellite Clinic end users, DFCI Satellite leadership, MGB Epic Teams and the community partners' IT departments.
The position will be responsible for the data interfaces and integration points between DFCI and our community hospital partners.
Develop an understanding of the Satellite Clinics' operations and the uniqueness of each satellite compared to main campus. Exemplary analytical skills and strong written and verbal skills, supporting workflow process and software design. Work closely with community IT departments on application access or interface issues. Troubleshoot data interface errors through technical and operational means. Work closely with each Satellite Clinic's leadership to support the IT needs of the clinics. Represent the needs of the Satellite clinics within the greater DFCI Clinical Information Systems team. Provide quality customer service to the satellite clinic users. Knows when to seek and accept guidance from those with advanced experience; able to provide guidance and/or support when needed, such as orientating new staff into the group. Strong documentation skills with attention to detail & format. Experience in developing, executing, and troubleshooting testing scenarios. Strong analytical, problem-solving, written, and verbal skills. Must be well organized and systematic in work process. Able to develop and implement new system procedures. Coordinate and complete multiple complex tasks to completion independently or with minimal guidance, ability to prioritize tasks with an appreciation for critical paths. Ability to work with people cooperatively and effectively facilitating group projects towards a successful completion of goals and able to independently conduct meetings, both informal and formal, including user meetings Able to identify complex problems, their probable causes, their impact on operations, report them to the appropriate parties, offer possible solutions, and decide on the optimal course of action; able to independently and/or collaboratively bring problems to complete resolution. Principal Duties and Responsibilities: Leads the discussion of business requirements and coordinates the translation of those business requirements into functional specifications for the software application. Offers recommendations for improvements in data collection, workflow, or other processes when possible. Works closely with the application's vendor or developer to communicate the functional specifications, providing details to improve understanding. Develops test plans and performs related software quality assurance tasks. Designs the training curriculum for the software's user community. Leads the development of end user documentation. Provides ongoing support of the software applications by identifying and resolving issues, often as the point of escalation for more complex issues. Provides high quality, customer-focused services. Participates in regular team meetings to discuss team activities, issues, and updates. Uses the Mass General Brigham values to govern decisions, actions, and behaviors. These values guide how we get our work done: Patients, Affordability, Accountability & Service Commitment, Decisiveness, Innovation & Thoughtful Risk; and how we treat each other: Diversity & Inclusion, Integrity & Respect, Learning, Continuous Improvement & Personal Growth, Teamwork & Collaboration Other duties as assigned Bachelor's Degree required 5+ years of healthcare information technology experience A combination of education and experience may be substituted for requirements Skills/Abilities/Competencies: Experience with the development, support, or operation of software applications in a healthcare setting Knowledge of the workflows and operations supported by the software application(s). Excellent oral and written communication skills Demonstrated analytic and problem-solving skills Strong interpersonal skills to effectively communicate with both technical and non-technical staff Ability to learn quickly Knowledge of Microsoft Office 365 and other popular office productivity solutions Supervisory Responsibilities: No direct reports; may indirectly provide leadership and guidance to less seasoned and new staff Fiscal Responsibility: No direct budgetary responsibility Demonstrates fiscal responsibility by effectively using Mass General Brigham resources Working Conditions: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.
This position requires occasional local travel to MGB sites, vendors, and/or conferences Hospital work environment working conditions include possible exposure to diseases or infections and may require safety gear (PPE) such as gloves and mask. Normal office working conditions. The noise level in the work environment is quiet to moderate. While performing the duties of this job, the employee is frequently required to sit; talk; or hear; use hands to finger; handle; or feel; reach with hands and arms. The employee is occasionally required to stand; walk; and stoop; kneel; or crouch. The employee must frequently lift and/or move up to 5 pounds and occasionally lift and/or move up to 20 pounds. Specific vision abilities required by this job include close vision, distance vision and depth perception. On-call coverage expected as business needs dictate. EEO Statement Mass General Brigham is an Equal Opportunity Employer. By embracing diverse skills, perspectives, and ideas, we choose to lead. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under the law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process, perform essential job functions, and receive other benefits and privileges of employment.
Primary Location MA-Boston-MGB Overland Street Work Locations MGB Overland Street 20 Overland Street Boston 02215 Job Business and Systems Analyst Organization Mass General Brigham Schedule Full-time Standard Hours 40 Shift Day Job Employee Status Regular Recruiting Department MGB Digital Job Posting Dec 6, 2023